EKG
Need repair, We would not be able to determine what parts are needed. The repair vendor would need to evaluate the machine to determine that. There’s an issue with the wires and no place to connect leads.
evaluate 1 EKG machine.
Parts TBD if needed.
https://www.ebiotrack.com/workorder.php?wo=71158
2/3/26 SReich - Created case 00564991 for follow up.
2/2 KWeiss, Chatter sent to tech requesting this w/o be closed for a follow up repair case to be created. We can not quote for a repair from an evaluation w/o.
1/28 MOwens Keenan replied back and requested the service visit for this location on Mon. 2/2 at 3pm. Replied back and confirmed the schedule date.
1/26 MOwens Called to speak to Keenan Iverson. Left a vm for him to call back
🔧Work Performed
Located EKG machine and leads were plugged into the unit, but the unit did not have a power cord to test. This unit will need a new power cord before I can evaluate it. This is a Burdick Atria 3100 SN A3100-003752.
🔍Technician Findings
I arrived on site to evaluate EKG machine.
⚠️Problem Description
EKG
Need repair, We would not be able to determine what parts are needed. The repair vendor would need to evaluate the machine to determine that. There’s an issue with the wires and no place to connect leads.
evaluate 1 EKG machine.
Parts TBD if needed.
https://www.ebiotrack.com/workorder.php?wo=71158
📧
Email
Completed Jan 28, 2026
1/28 MOwens Keenan replied back and requested the service visit for this location on Mon. 2/2 at 3pm. Replied back and confirmed the schedule date.
📞
Call
Completed Jan 26, 2026
1/26 MOwens Called to speak to Keenan Iverson. Left a vm for him to call back
Feb 2, 2026 8:51pm
@MICHAEL SWINGLE Hi Mike, this w/o will need to be closed for a follow up repair case to be created. We can not quote for a repair from an evaluation w/o. @Melissa Owens @Matthew Bateman
📅
WO-01339911 - Evaluation - Nashville - Metro-Davidson County Detention Facility
Feb 2, 2026 3:00pm – 5:00pm
Work Order: WO-01339911
Account: Wellpath LLC
Customer Case Number:
Location: Metro-Davidson County Detention Facility
Address: 5115 Harding Place, Nashville, TN 37211
Manufacturer:
Model #:
Serial #:
Contact Name: KEENAN IVERSON
Contact Phone: 615-258-8633
Contact Email: kiverson@wellpath.us
Du
Timeline
📞
Case Linked Jan 23, 3:13 PM
Case Number:00561792
Subject:L2 review - HCP NO QUOTE NEEDED
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Jan 26, 3:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 26, 4:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Swingle
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 28, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-02T20:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEFeb 2, 4:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 6h
⏱️
▶
2
6x Labor Added Feb 2, 8:08 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:3h 40m
🏁
Status: Closed by Matthew BatemanFeb 3, 8:32 AM
From:Incomplete
To:Closed
Duration in Previous:12h 20m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 5, 10:54 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⚠️9.0 business days
📨
▶
2
Status: Invoice Pending Feb 17, 6:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.6 business days
🧾
Invoice Created Feb 22, 10:43 PM
Invoice Number:SM-254219
Bottlenecks
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)