Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339912 ↗ ServiceMax

Wellpath LLC • Evaluation • P3

📍 Davidson County Behavioral Care Center — 433 Gay Street, Nashville TN, 37201

Jan 26, 2026 → Feb 3, 2026

✅ Completed
P3 3 business days from creation
Target: Jan 29, 2026
🕐 Clock stopped: Invoiced (Feb 3)
✗ SLA Missed (5d late)
Dispatch 0.0d
Coordinators 7.4d
Field Work 0.9d
Incomplete 0.0d (excluded)
Billing 8.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.4 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
0.0 days
Billing
8.0 days
Over SLA
Created: Jan 26, 2026 Due: Jan 29, 2026 Completed: Feb 3, 2026 (4 days late)
📅
6.4 days Total Age
⏱️
8.0d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561794
L2 review - HCP NO QUOTE NEEDED
Closed
Exam bed repair Need repaired, The beds do not raise and lower evaluate 1 exam table. Parts TBD if needed. https://www.ebiotrack.com/workorder.php?wo=71159
Priority
High
Origin
Email
Reason
New Case
Contact
KEENAN IVERSON
Owner
Jessica Sells
Created
Jan 23, 2026
Work Orders from this Case (1)
WO-01339912 (current) Invoiced
Evaluation • Michael Swingle
Created: Jan 26, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 108 days old
🚨
Primary Delay 8.0 days stuck in "Ready to Bill"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/26 SReich - Per chatter, created case 00565800 for follow up.


1/28 MOwens Keenan replied back and requested the service visit for this location on Tue. 2/3 at 11am. Replied back and confirmed the schedule date.

1/26 MOwens Called to speak to Keenan Iverson. Left a vm for him to call back

🔧 Work Performed
I checked all fuses of chair I checked power was coming into chair. Chair does not give an audible beep I when being plugged in. Chair will need a new PC Board. Part #002-10083-01
🔍 Technician Findings
I arrived on site to evaluate exam chair. Chair has no functions.
⚠️ Problem Description
Exam bed repair Need repaired, The beds do not raise and lower evaluate 1 exam table. Parts TBD if needed. https://www.ebiotrack.com/workorder.php?wo=71159

Timeline

📞
Case Linked Jan 23, 3:14 PM
Case Number: 00561794
Subject: L2 review - HCP NO QUOTE NEEDED
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 26, 3:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 26, 4:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Jan 28, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-03T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Feb 3, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
2 4x Labor Added Feb 3, 6:56 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 50m
⚠️
▶
3 Status: Incomplete Feb 3, 8:01 PM
Status: Incomplete → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 2m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Feb 17, 6:43 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.7 business days
🧾
Invoice Created Feb 22, 10:42 PM
Invoice Number: SM-254218

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00561794
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
Edge
Technician
Michael Swingle
Scheduled
Feb 3, 11:00 AM
Created
Jan 26, 3:36 PM
Invoice #
SM-254218

Work Details (5)

Name Type Status Qty Amount Date
WL-03090201 Labor Open 0.86666666666667 $149.00 Feb 3, 6:56 PM
WL-03090202 Labor Open 0.63333333333333 $111.75 Feb 3, 6:56 PM
WL-03090203 Labor Open 1.75 $260.75 Feb 3, 6:56 PM
WL-03090204 Travel Open 36 - Feb 3, 6:56 PM
WL-03090377 Expenses Open 1 $0.00 Feb 3, 8:03 PM

Details