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WO-01339918 ↗ ServiceMax

SYRACUSE GASTRO • Inspection • PSM

📍 SYRACUSE GASTRO — 5000 Campus Wood Drive, East Syracuse NY, 13057

Jan 26, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 28, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 23, 2026
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 26, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 26 → Jan 26 Created ▶ Running 0 0
Jan 26 → Jan 28 Ready for Scheduling ▶ Running 2 2
Jan 28 → Feb 2 Assigned ▶ Running 3 5
Feb 2 → Feb 23 Scheduled ▶ Running 14 19
Feb 23 → Feb 23 Tech On Site ▶ Running 0 19
Feb 23 → Feb 24 Tech Off Site ▶ Running 1 20
Feb 24 → Feb 24 Reschedule ▶ Running 0 20
Dispatch 0.0d
Coordinators 21.3d
Field Work 2.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.3 days
Over SLA
Field Work
2.5 days
Billing
0.0 days
Created: Jan 26, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
20.4 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562189
contract not active sent chatter to SB 1/26eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10525
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelly Trombley
Owner
Jessica Sells
Created
Jan 26, 2026
Work Orders from this Case (1)
WO-01339918 (current) Invoiced
Inspection • Bernard Thompson
Created: Jan 26, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
1.5d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25 KHardison - Scott created a location and inspection for 739 Irving location.

2/2 KSmith -- Scheduled for 2/23 with Diana. 9-11am

2/2 KSmith -- Diana requested the 9th or 16th. Advised we do not have those dates available and provided available dates in February and am awaiting response

2/2 KSmith -- Sent email to POCs to schedule for 2/11

1/29 KSmith -- Sent email to POCs to schedule for 2/12

1/28 KSmith -- Per Kelly, need to schedule with Diana and Tabitha

tdona@syracusegastro.com

dbaker@syracusegastro.com

1/28 KSmith -- Sent email to schedule for 2/12


🔧 Work Performed
Semi-Annual inspection.
🔍 Technician Findings
Semi-Annual inspection.
⚠️ Problem Description
Inspection: Semi- Annual Equipment Electrical Safety Test And Calibration Service 91 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10525

Timeline

📞
Case Linked Jan 26, 2:54 PM
Case Number: 00562189
Subject: contract not active sent chatter to SB 1/26eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 26, 3:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Jan 28, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 19h
4.0 business days
👷
3 Technician Assigned Feb 2, 11:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 5d 0h
🚨 15.0 business days
🔧
Status: Tech On Site by Bernard Thompson Feb 23, 9:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 22h
⏱️
2x Labor Added Feb 23, 10:50 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 55
⏱️
2 4x Labor Added Feb 23, 3:16 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Bernard Thompson
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 50m
🔄
Status: Reschedule by Shawn Rogers Feb 24, 8:10 AM
From: Tech Off Site, Reschedule
To: Reschedule, Completed
Duration in Previous: 16h 53m, 0m
🏁
Status: Closed by Bernard Thompson Feb 24, 10:18 AM
From: Completed
To: Closed
Duration in Previous: 2h 6m
3.0 business days
📄
2 Status: Ready to Bill Feb 26, 3:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Mar 1, 7:20 PM
Invoice Number: SM-255011

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
N/A
Created
Jan 26, 3:57 PM
Invoice #
SM-255011

Work Details (6)

Name Type Status Qty Amount Date
WL-03116028 Labor Open 1.5 $0.00 Feb 23, 10:50 AM
WL-03116029 Travel Open 55 - Feb 23, 10:50 AM
WL-03116371 Labor Open 6 $1,854.20 Feb 23, 3:16 PM
WL-03116372 Labor Open 1.5 $0.00 Feb 23, 3:16 PM
WL-03116373 Travel Open 65 - Feb 23, 3:16 PM
WL-03116374 Expenses Open 1 $0.00 Feb 23, 3:16 PM

Details