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WO-01339956 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM Paseo - (AZ46-S40003) — 18275 North 59th Avenue K162, Glendale AZ, 85308

Jan 27, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 25 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 2, 2026
4 business days (counted)
Running total: 4 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 4, 2026
21 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 27, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Feb 2 Assigned ▶ Running 4 4
Feb 2 → Mar 4 Scheduled ▶ Running 21 25
Dispatch 0.0d
Coordinators 27.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.3 days
Over SLA
Created: Jan 27, 2026 Due: Apr 27, 2026 Completed: Mar 4, 2026 (54 days early)
📅
26.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
24.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562302
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service #of pieces: 204 https://www.ebiotrack.com/inspection.php?iid=32695
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Perry
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339956 (current) Canceled
Inspection • Tyler Bollman
Created: Jan 27, 2026
Behind Schedule - Needs Attention
Canceled • 201 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/04/2026 DNakoff - VillageMD has archived all sites in AZ
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service #of pieces: 204 https://www.ebiotrack.com/inspection.php?iid=32695

Timeline

📞
Case Linked Jan 27, 6:03 AM
Case Number: 00562302
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 27, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 4m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 10:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-01T15:00:00.000+0000
🚨 22.0 business days
🚫
Status: Canceled by Dylan Nakoff Mar 4, 5:18 PM
From: Scheduled
To: Canceled
Duration in Previous: 30d 6h

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

📞
Case 00562302
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
N/A
Created
Jan 27, 8:35 AM
Invoice #
N/A

Details