Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339957 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Inspection • PSM

📍 ADCS - 455 – Ropers Corner — 26 Ropers Corner Circle, Greenville SC, 29615

Jan 27, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (53 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 18, 2026
15 business days (counted)
Running total: 15 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Feb 18 → Apr 8, 2026
35 business days (counted)
Running total: 50 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 17, 2026
7 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 18 Ready for Scheduling ▶ Running 15 15
Feb 18 → Apr 8 Assigned ▶ Running 35 50
Apr 8 → Apr 17 Scheduled ▶ Running 7 57
Apr 17 → Apr 17 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 60.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.0 days
Over SLA
Field Work
0.0 days
Created: Jan 27, 2026 Due: Apr 27, 2026 Completed: Apr 17, 2026 (10 days early)
📅
58.0 days Total Age
⏱️
36.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562303
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 36 https://www.ebiotrack.com/inspection.php?iid=32697
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Lee
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339957 (current) Invoiced
Inspection • Eric Colon
Created: Jan 27, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 36.0 days stuck in "Assigned"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
36.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8 MOwens Called and spoke to Jessica Harms. Scheduled the inspection visit for 4/17 with arrival between 10-11am.

4/1 MOwens Sent an email to Amanda Lee about good dates to schedule in April.

🔧 Work Performed
4/17/26- EColon- Arrived onsite, and checked in with POC. Complete inspection on 40 items. Inspection completed
🔍 Technician Findings
Annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 36 https://www.ebiotrack.com/inspection.php?iid=32697

Timeline

📞
Case Linked Jan 27, 6:06 AM
Case Number: 00562303
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 27, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 0h
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Apr 8, 9:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-17T14:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Apr 9, 1:39 PM
Scheduled For: 2026-04-17T16:00:00.000+0000
⚠️ 7.0 business days
🚗
2x Travel Added Apr 17, 2:36 PM
Type: Travel
Status: Open
Qty: 3, 103
🔧
▶
2 Status: Tech On Site Apr 17, 5:00 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 2.25
✔️
Status: Completed by Eric Colon Apr 17, 5:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Eric Colon Apr 17, 5:11 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill Apr 20, 5:38 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259691

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00562303
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Apr 17, 12:00 PM
Created
Jan 27, 8:39 AM
Invoice #
SM-259691

Work Details (5)

Name Type Status Qty Amount Date
WL-03190807 Travel Open 3 - Apr 17, 2:36 PM
WL-03190808 Travel Open 103 - Apr 17, 2:36 PM
WL-03191097 Labor Open 0.25 $0.00 Apr 17, 5:03 PM
WL-03191098 Labor Open 2.25 $3,100.00 Apr 17, 5:03 PM
WL-03191099 Labor Open 2 $0.00 Apr 17, 5:03 PM

Details