3/11 KSmith -- Scheduled for 4/3 with Lisa. 8-10am
3/10 KSmith -- Sent email to schedule for 4/3. All FSEs are fully booked until April. Site is only open Tues/Fri and WO was just placed back into RFS today
2/13 KSmith -- Placing WO on hold/escalating due to no response
2/11 KSmith -- Sent email to schedule for 3/27 (KT)
2/9 KSmith -- Sent email to schedule for 3/27 (KT)
2/6 KSmith -- Sent email to schedule for 3/27 (KT)
2/4 KSmith -- Sent email to schedule for 3/27
🔧Work Performed
Annual inspection completed on 14 devices.
🔍Technician Findings
Site ready for annual inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
13 pieces
https://www.ebiotrack.com/inspection.php?iid=32691
From: ldowns@lampreyhealth.org
To: ksmith@emsar.com
That would work however the office hours on Friday’s are 8-12:30
They are open every Tuesday 8-5
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, March 10, 2026 11:19 AM
To: Lisa Downs <ldowns@lampreyhealth.org>
Subject: Re: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
You don't often get email from ksmith@emsar.com <mailto:ksmith@emsar.com> . Learn why this is important <https://
To: ldowns@lampreyhealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
Body:
Hi Lisa,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Lamprey Healthcare - Healthy Together located at 10 Tsienneto Rd?
If not, would you have the contact information of the person I need to speak with?
If you are t
To: tburdick@lampreyhealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
Body:
Hi Terri,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Lamprey Healthcare - Healthy Together located at 10 Tsienneto Rd?
If not, would you have the contact information of the person I need to speak with?
If you ar
To: tburdick@lampreyhealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
Body:
Hi Terri,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Lamprey Healthcare - Healthy Together located at 10 Tsienneto Rd?
If not, would you have the contact information of the person I need to speak with?
If you ar
To: tburdick@lampreyhealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
Body:
Hi Terri,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Lamprey Healthcare - Healthy Together located at 10 Tsienneto Rd?
If not, would you have the contact information of the person I need to speak with?
If you ar
To: tburdick@lampreyhealth.org
CC:
BCC:
Attachment: --none--
Subject: Lamprey Healthcare - Healthy Together -- EMSAR Inspection -- WO-01339986
Body:
Hi Terri,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Lamprey Healthcare - Healthy Together located at 10 Tsienneto Rd?
If not, would you have the contact information of the person I need to speak with?
If you are the
Work Order: WO-01339986
Account: Lamprey Healthcare
Customer Case Number:
Location: Lamprey Healthcare - Healthy Together
Address: 10 Tsienneto Rd, Derry, NH 03038
Manufacturer:
Model #:
Serial #:
Contact Name: Lisa Downs
Contact Phone: 603-292-7216
Contact Email: ldowns@lampreyhealth.org
Due Da
Timeline
📞
Case Linked Jan 27, 6:00 AM
Case Number:00562295
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 27, 8:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️7.0 business days
👷
▶
2
Technician Assigned Feb 4, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 4h
⚠️8.0 business days
⏸️
Status: On Hold by Kourtney SmithFeb 13, 9:20 AM
From:Assigned
To:On Hold
Duration in Previous:8d 20h
🚨17.0 business days
📅
Status: Ready for Scheduling by Scott BerryMar 10, 10:58 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:25d 0h
👷
▶
2
Technician Assigned Mar 10, 11:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
📅
▶
2
Dispatch Scheduled Mar 11, 8:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:20h 48m
🚨19.0 business days
✔️
Status: Completed by Shawn RogersApr 6, 7:59 AM
From:Scheduled
To:Completed
Duration in Previous:25d 23h
⏱️
5x Labor Added Apr 6, 9:37 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 1.75, 46
🏁
Status: Closed by Kaylee TranApr 6, 9:47 AM
From:Completed
To:Closed
Duration in Previous:1h 47m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 7, 2:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨18.0 business days
🧾
Invoice Created Apr 30, 10:22 PM
Invoice Number:SM-258600
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 7.7 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)