Primary Delay15.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay24.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20 MOwens Sent reply back to Tara to schedule this location on 3/2 from 10-1.
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
44 pieces of equipment tagged and inspected.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
48 pieces
https://www.ebiotrack.com/inspection.php?iid=32692
📧
Email:Re: UM Urgent Care Inspection Work Orders???
Completed Feb 20, 2026
📧
Email:Re: UM Urgent Care Inspection Work Orders???
Completed Feb 19, 2026
From: Tara.Faulkner@umm.edu
To: mowens@emsar.com, Erin.Behlke@umm.edu
Whatever works for you guys. We are open 7 days a week 8a-8p. My only ask is that we know ahead of the plan we can let the Teams know when to expect you.
I am grouping them below logistically in case that helps.
Easton
Denton
Chester
Dundalk
Rotunda
Belvedere
Forest Hill
Fallston
Aberdeen
Glen Burnie
Pasadena
Tara FaulknerSenior Manager of Operations at UM Urgent Care University of Ma
📅
WO-01339988 - Inspection - Easton - UM Urgent Care - Easton, MD
Mar 2, 2026 10:00am – 1:00pm
Work Order: WO-01339988
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Easton, MD
Address: 28522 C Marlboro Ave., Easton, MD 21601
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3094
Contact Email: tar
Timeline
📞
Case Linked Jan 27, 6:00 AM
Case Number:00562296
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 27, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨15.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 5h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-02T15:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 2, 10:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 23h
✔️
Status: Completed by Michael HarrisMar 2, 1:24 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 25m
⏱️
▶
2
5x Labor Added Mar 2, 11:01 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michael Harris
From:Completed
To:Closed
Duration in Previous:9h 39m
⏳3.1 business days
🔩
▶
2
Parts Added Mar 5, 10:12 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 11h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 8, 11:52 PM
Invoice Number:SM-255656
Bottlenecks
Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)