Primary Delay15.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay24.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20 MOwens Sent reply back to Tara to schedule this location on 3/2 from 2-6pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
50 pieces of equipment tagged and inspected.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
52 pieces
https://www.ebiotrack.com/inspection.php?iid=32693
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/2 from 2-6pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01339989 - Inspection - Denton - UM Urgent Care - Denton, MD
Mar 2, 2026 2:00pm – 6:00pm
Work Order: WO-01339989
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Denton, MD
Address: 8 Denton Plaza, Denton, MD 21629
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3094
Contact Email: tara.faulk
Timeline
📞
Case Linked Jan 27, 6:00 AM
Case Number:00562297
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 27, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨15.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 5h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-02T19:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 2, 2:06 PM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 2h
⏱️
▶
2
5x Labor Added Mar 2, 11:03 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 58m, 0m
⏳3.1 business days
🔩
▶
2
Parts Added Mar 5, 10:14 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 11h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 8, 11:52 PM
Invoice Number:SM-255657
Bottlenecks
Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)