Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339991 ↗ ServiceMax

CityLife Health • Inspection • PSM

📍 CityLife - Frankford — 5000 Frankford Ave Suite D, Philadelphia PA, 19124

Jan 27, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 28 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 18, 2026
15 business days (counted)
Running total: 15 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 9, 2026
13 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 27, 2026 Canceled: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 18 Ready for Scheduling ▶ Running 15 15
Feb 18 → Mar 9 Assigned ▶ Running 13 28
Mar 9 → Mar 9 Entered ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
29.0 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
28.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562300
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 27 Pcs https://www.ebiotrack.com/inspection.php?iid=32699
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brenda Myers
Owner
Kimberly Hardison
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339991 (current) Canceled
Inspection
Created: Jan 27, 2026
Behind Schedule - Needs Attention
Canceled • 201 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5 MOwens received reply back from Brenda.

This location along with the one on Market Street will be closing this Friday, March 6, 2026. Sent email to SBerry to update this location.


3/5 MOwens Called to speak to Brenda Myers. Could not reach her and could not leave a vm. Sent an email.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 27 Pcs https://www.ebiotrack.com/inspection.php?iid=32699

Timeline

📞
Case Linked Jan 27, 6:01 AM
Case Number: 00562300
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 27, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 0h
🚨 14.0 business days
🆕
Status: Entered by Scott Berry Mar 9, 4:22 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 19d 6h, 0m

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00562300
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 27, 9:02 AM
Invoice #
N/A

Details