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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339992 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - West Craig NV (PIPC) — 4919 West Craig Rd, Las Vegas NV, 89130

Jan 27, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 9, 2026
9 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 17, 2026
5 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 9 Ready for Scheduling ▶ Running 9 9
Feb 9 → Feb 17 Assigned ▶ Running 5 14
Feb 17 → Feb 19 Scheduled ▶ Running 2 16
Dispatch 0.0d
Coordinators 18.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.1 days
Over SLA
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Feb 19, 2026 (40 days early)
📅
17.0 days Total Age
⏱️
10.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562301
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 123 Pcs https://www.ebiotrack.com/inspection.php?iid=32694
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kendra Wayne
Owner
Kimberly Hardison
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339992 (current) Invoiced
Inspection • Michael Russell
Created: Jan 27, 2026 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 123 Pcs https://www.ebiotrack.com/inspection.php?iid=32694

Timeline

📞
Case Linked Jan 27, 6:02 AM
Case Number: 00562301
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 27, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
2 Technician Assigned Feb 9, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 8h
⚠️ 5.8 business days
🗓️
▶
2 Status: Scheduled Feb 17, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T18:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 19, 10:43 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 23, 11:39 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 0h, 0m
🧾
Invoice Created Feb 23, 2:01 PM
Invoice Number: SM-254660

Bottlenecks

Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562301
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Feb 18, 1:00 PM
Created
Jan 27, 9:04 AM
Invoice #
SM-254660

Work Details (3)

Name Type Status Qty Amount Date
WL-03111850 Labor Open 0.5 $0.00 Feb 19, 10:43 AM
WL-03111851 Labor Open 6.5 $1,632.00 Feb 19, 10:43 AM
WL-03111852 Travel Open 10 - Feb 19, 10:43 AM

Details