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← WO Overview

WO-01339993 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Marion E. Father - Specialty — 1454 Madison Ave. W, Immokalee FL, 34142

Jan 27, 2026 → Jun 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (91 biz days late)
Active: 95 biz days
🕐 Clock stopped: Canceled (Jun 11, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Mar 19, 2026
36 business days (counted)
Running total: 36 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 11, 2026
59 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Entered
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 95 of ? biz days used
Created: Jan 27, 2026 Canceled: Jun 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Mar 19 Ready for Scheduling ▶ Running 36 36
Mar 19 → Jun 11 Assigned ▶ Running 59 95
Jun 11 → Jun 11 Entered ▶ Running 0 95
Dispatch 0.1d
Coordinators 97.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
97.0 days
Over SLA
Created: Jan 27, 2026 Due: Jun 30, 2026 Completed: Jun 11, 2026 (19 days early)
📅
96.0 days Total Age
⏱️
60.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
95.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562298
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 41 pieces https://www.ebiotrack.com/inspection.php?iid=32696
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Sherry Reich
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339993 (current) Canceled
Inspection
Created: Jan 27, 2026
Behind Schedule - Needs Attention
Canceled • 201 days old
🚨
Primary Delay 60.0 days stuck in "Assigned"
⏱️
Total Delay 95.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Assigned
60.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**SITE HAS MERGED WITH Healthcare Network - Marion E. Father - Family & Senior Care (WO-01339521) Notified ASM to see how to proceed if needing to cancel this WO and update other WO**


6/11/26 AJinerson - Discussed w/ ASM. Returning to Dispatch to please cancel WO. Site has now merged with another location and site will be archived.


6/10/26 AJinerson - Email logged on WO-01341310. Sent 2nd scheduling email to Rod to provide updated scheduled service dates for the below sites/times.

Informing him that we have a few remaining sites for June that we still need to work into our schedule and will follow up as soon as we have an update on those.

SCHEDULE SERVICES AS OF 6/10:

Tuesday, 6/16 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116

Wednesday, 6/17 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116

Thursday, 6/18:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m. - Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116

Friday, 6/19:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m - Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 

Monday, 6/22 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 (Rescheduled date)

Tuesday, 6/23 with arrival between 9:00 a.m. – 11:00 a.m. – Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142

Wednesday, 6/24 with arrival between 11:00 a.m. – 1:00 p.m. - Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104

Monday, 6/29 with arrival between 9:00 a.m. – 11:00 a.m. – Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142

(I have notified our team to combine this facility and the Specialty facility together)

Tuesday, 6/30

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142

2nd stop with arrival between 10:00 a.m. – 11:00 a.m. - Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142




**6/5/26 AJinerson - Call logged on WO-01349372. Per call w/ Rod, this site and another site have merged.

Healthcare Network - Marion E. Father - Specialty (WO-01339993) and Healthcare Network - Marion E. Father - Family & Senior Care (WO-01339521) merged together now as just 1 site. Rod would like this to reflect as just 1 site on our end and please just call it "Family".

Chatter to ASM on how to proceed, if we need to cancel 1 WO or keep both open and schedule together. **


6/5/26 AJinerson - Call logged on WO-01349372. Per call w/ Rod, this site and another site have merged.

Healthcare Network - Marion E. Father - Specialty (WO-01339993) and Healthcare Network - Marion E. Father - Family & Senior Care (WO-01339521) merged together now as just 1 site. Rod would like this to reflect as just 1 site on our end and please just call it "Family".


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled. 


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/30/26 RBerry-Chattered: @[Scott Berry]​ Do you have an update on this account? Should the due dates be updated? Per internal notes: Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Email logged on WO-01340301. Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Call logged on WO-01340301. Called and spoke with Rod who informed me that their contract on their end was signed with Anthony Cass, and expired in April 2025. Rod will email us on how they want to proceed w/ renewing their contract/getting with ASM on some location changes for some of their sites, before moving forward with scheduling anything. 


3/20/26 AJinerson - Email logged on WO-01340301. Sent email to Rod Stitt (POC for all 5 locations at this address) offering to schedule tech visit 3/30 - 3/31 for all below WOs.


3/20/26 AJinerson - This address has 5 Departments with separate WOs for each building/dept. (listed below).


Healthcare Network - Marion E. Fether - Dental Care - WO-01340301

(75 PCS)

Healthcare Network - Marion E. Father – Specialty - WO-01339993

(41 PCS)

Healthcare Network - Marion E. Father – Laboratory - WO-01339535

(8 PCS)

Healthcare Network - Marion E. Father – Pharmacy - WO-01339533

(3 PCS)

Healthcare Network - Marion E. Father - Family & Senior Care - WO-01339521 (75 PCS)

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 41 pieces https://www.ebiotrack.com/inspection.php?iid=32696

Timeline

📞
Case Linked Jan 27, 6:00 AM
Case Number: 00562298
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 27, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
2 Technician Assigned Mar 19, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50d 23h
🚨 60.0 business days
🆕
Status: Entered by Abby Jinerson Jun 11, 4:49 PM
From: Assigned
To: Entered
Duration in Previous: 84d 7h
🚫
Status: Canceled by Shelby Robinson Jun 11, 5:14 PM
From: Entered
To: Canceled
Duration in Previous: 24m

Bottlenecks

Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Assigned
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days

🔗 Related Artifacts

📞
Case 00562298
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 27, 9:06 AM
Invoice #
N/A

Details