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WO-01339999 ↗ ServiceMax

OSWEGO HEALTH • Inspection • PSM

📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126

Jan 27, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 19 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Tech Off Site
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 27, 2026 Tech Off Site: Feb 24, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 27 Assigned ▶ Running 0 0
Jan 27 → Feb 3 Scheduled ▶ Running 5 5
Feb 3 → Feb 3 Tech On Site ▶ Running 0 5
Feb 3 → Feb 24 Tech Off Site ▶ Running 14 19
Feb 24 → Feb 24 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 6.2d
Field Work 20.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
20.0 days
Over SLA
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
23.0 days Total Age
⏱️
14.8d in Tech Off Site Longest Stage
🔄
9 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Taylor Duda — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2026
Visit 2 Feb 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562341
eBiotrack - New Inspection Created
Closed
February monthly inspection Equipment: 1119 https://www.ebiotrack.com/omnicor/inspection.php?iid=10527
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Blum
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01339999 (current) Invoiced
Inspection • Taylor Duda
Created: Jan 27, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 14.8 days stuck in "Tech Off Site"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Tech Off Site
18.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FEBRUARY MONTHLY INSPECTION
🔍 Technician Findings
FEBRUARY MONTHLY INSPECTION
⚠️ Problem Description
February monthly inspection Equipment: 1119 https://www.ebiotrack.com/omnicor/inspection.php?iid=10527

Timeline

📞
Case Linked Jan 27, 9:07 AM
Case Number: 00562341
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 27, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 27, 1:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4h 13m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T13:00:00.000+0000
⚠️ 5.8 business days
🔧
Status: Tech On Site by Taylor Duda Feb 3, 6:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 17h
⏱️
3x Labor Added Feb 3, 7:19 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 60
🚗
Status: Tech Off Site by Taylor Duda Feb 3, 12:45 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 0m
⏱️
2x Labor Added Feb 3, 2:31 PM
Type: Labor
Status: Open
Qty: 6, 1.5
🚨 14.9 business days
🔧
Status: Tech On Site by Taylor Duda Feb 24, 7:21 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 20d 18h
⏱️
2x Labor Added Feb 24, 8:00 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 60
🚗
Status: Tech Off Site by Taylor Duda Feb 24, 2:33 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 12m
⏱️
3x Labor Added Feb 24, 3:48 PM
Type: Labor, Travel
Status: Open
Qty: 7, 1.5, 60
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 27, 4:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Mar 3, 5:16 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255502

Bottlenecks

Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech Off Site
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Tech Off Site
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00562341
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Feb 27, 8:00 AM
Created
Jan 27, 9:15 AM
Invoice #
SM-255502

Work Details (10)

Name Type Status Qty Amount Date
WL-03089083 Labor Open 1.5 $0.00 Feb 3, 7:19 AM
WL-03089084 Travel Open 60 - Feb 3, 7:19 AM
WL-03089085 Travel Open 60 - Feb 3, 7:19 AM
WL-03089575 Labor Open 6 $0.00 Feb 3, 2:31 PM
WL-03089576 Labor Open 1.5 $0.00 Feb 3, 2:31 PM
WL-03117147 Labor Open 1.5 $0.00 Feb 24, 8:00 AM
WL-03117148 Travel Open 60 - Feb 24, 8:00 AM
WL-03118060 Labor Open 7 $0.00 Feb 24, 3:48 PM
WL-03118061 Labor Open 1.5 $0.00 Feb 24, 3:48 PM
WL-03118062 Travel Open 60 - Feb 24, 3:48 PM

Details