Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340011 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Jefferson Health — 18 East Laurel Rd, Stratford NJ, 08084

Jan 27, 2026 → Apr 14, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (178 biz days early)

Active: 8 biz days

Paused: 46 biz days

🕐 Clock stopped: Completed (Apr 14, 2026)

▶ Clock Running

Status: Created

Jan 27 → Jan 28, 2026

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 1 of ? biz days used

⏸46d

⏸ Clock Paused

Status: Ready for Release

Jan 28 → Apr 3, 2026

46 business days (not counted)

▶ Clock Running

Status: Scheduled

Apr 3 → Apr 14, 2026

7 business days (counted)

Running total: 8 of ? biz days used

Created: Jan 27, 2026 Completed: Apr 14, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 27 → Jan 28	Created	▶ Running	1	1
Jan 28 → Jan 28	Assigned	▶ Running	0	1
Jan 28 → Apr 3	Ready for Release	⏸ Paused	46	—
Apr 3 → Apr 14	Scheduled	▶ Running	7	8

Dispatch 2.0d

Holding 47.0d (excluded)

Coordinators 7.7d

✓ SLA Met

Dispatch
2.0 days
Over SLA

Holding (excluded from total)
47.0 days

Coordinators
7.7 days
Over SLA

Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)

📅

55.0 days Total Age

⏱️

47.0d in Ready for Release Longest Stage

🔄

4 transitions Status Changes

⚠️

9.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00562350

Closed

Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery

Priority

High

Origin

Reason

New Case

Contact

Mark Denney

Owner

Erin Martin

Created

Jan 27, 2026

Work Orders from this Case (1)

WO-01340011 (current) Invoiced

FCO • Michael Steencken

Created: Jan 27, 2026 • Closed: Apr 14, 2026

Completed with minor delays

Invoiced • 201 days old

🚨

Primary Delay 47.0 days stuck in "Ready for Release"

⏱️

Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

2.0d / 0.5d SLA

Ready for Release

47.0d

Scheduled

7.7d / 2.0d SLA

Closed

3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 RArnold - FSE to close Wo. PWO has labor
4/03/2026 - ARuby - Dispatching to Michael Steencken

03/26/2026 ARuby - F/U with Michael Steencken to contact customer for PO to get a new repair WO created.
03/04/2026 RArnold - Device needs repair. Repair WO canceled. Working with customer on PO to get new repair WO created.
02/06/2026 MHamersley - f/u work order created for device that needs repair, POC will reach out when repairs are complete

01/27/2026 Emartin follow up for WO-01244802
-follow up notes-
"Need new EWO for WO-14171709"

🔧 Work Performed

                        no work completed                    

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📞

▶

2 Case Linked Jan 27, 9:34 AM

Case Linked → Work Order Created

📋

Work Order Created

Work Order: WO-01340011

Type: FCO

Priority: PC

👷

▶

2 Technician Assigned Jan 28, 8:12 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Rich Fosbury

From: Entered, Assigned

To: Assigned, Ready for Release

Duration in Previous: 22h 35m, 0m

🚨 47.0 business days

📅

▶

2 Dispatch Scheduled Apr 3, 2:38 PM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Autumn Ruby

From: Ready for Release

To: Scheduled

Duration in Previous: 65d 5h

⚠️ 7.8 business days

📅

▶

3 Dispatch Scheduled Apr 14, 6:41 AM

Dispatch Scheduled → Labor Added → Status: Completed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.016666666666667

✔️

Status: Completed by Fady Messak

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 10d 16h, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Apr 16, 1:16 PM

From: Closed, Ready to Bill, Invoice Pending

To: Ready to Bill, Invoice Pending, Invoiced

Duration in Previous: 2d 6h, 0m

⏳ 3.0 business days

🧾

Invoice Created Apr 20, 4:57 PM

Invoice Number: SM-259373

Bottlenecks

Entered

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Scheduled

Duration: 7.7 business days (threshold: 2.0 business days)

Exceeded by 5.7 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

📞

Case 00562350

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

FCO

Branch

ERLA - PROD

Technician

Michael Steencken

Scheduled

Apr 14, 6:41 AM

Created

Jan 27, 9:37 AM

Invoice #

SM-259373

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03184815	Labor	Open	0.016666666666667	$0.00	Apr 14, 6:42 AM