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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340015 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 GEHC Deinstall Hologic at Kingston — 45 PINE GROVE AVE, KINGSTON NY, 12401

Jan 27, 2026 → Feb 7, 2026

✅ Completed
PC Per client agreement
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 7)
✗ SLA Missed
Dispatch 3.0d
Coordinators 6.2d
Billing 53.2d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
6.2 days
Over SLA
Billing
53.2 days
Over SLA
Created: Jan 27, 2026 Due: Feb 6, 2026 Completed: Feb 7, 2026 (on time)
📅
9.0 days Total Age
⏱️
34.6d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
63.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00562347
WO Creation Request - GE Healthcare FMI - onsite Mammogram Install
Closed
GEHC Mammogram - Deinstall Hologic / Install Pristina OR (when noted as a Biopsy site) GEHC Mammogram - Deinstall Hologic / Install Pristina *Biopsy*
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340014 Invoiced
Installation • Rodney Charles
Created: Jan 27, 2026 • Closed: Feb 7, 2026
WO-01340015 (current) Invoiced
Installation • Rick Charles
Created: Jan 27, 2026 • Closed: Feb 7, 2026
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 34.6 days stuck in "Ready to Bill"
⏱️
Total Delay 63.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
12.6d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
49.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 RArnold - Dispatching to Rick

🔧 Work Performed
Deinstall Hologic Mammogram only
🔍 Technician Findings
Deinstallation Hologic only. When Clearing Patient Data had error. work with Tech support (Ralph) to clear.
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina OR (when noted as a Biopsy site) GEHC Mammogram - Deinstall Hologic / Install Pristina *Biopsy*
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📞
Case Linked Jan 27, 9:26 AM
Case Number: 00562347
Subject: WO Creation Request - GE Healthcare FMI - onsite Mammogram Install
Status: Closed
📋
Work Order Created Jan 27, 9:53 AM
Work Order: WO-01340015
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jan 29, 5:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-06T21:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2d 7h
⚠️ 6.8 business days
💵
▶
2 4x Expenses Added Feb 6, 11:15 PM
4x Expenses Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 5h, 0m
⚠️
Status: Incomplete by Sean Currie Feb 7, 12:21 PM
From: Closed
To: Incomplete
Duration in Previous: 13h 4m
⏱️
▶
3 2x Labor Added Feb 7, 12:59 PM
2x Labor Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 1.25, 3.75
✔️
Status: Completed by Rick Charles
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 41m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 11:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 22h
🚨 12.9 business days
💵
▶
2 Status: Billing Review Mar 5, 7:18 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏳ 4.0 business days
🏁
Status: Closed by Douglas Pearce Mar 10, 3:01 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 6h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 3:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
🚨 35.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 2:49 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 47d 23h
📄
Status: Ready to Bill by Timothy Amburgey May 4, 2:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
📨
▶
2 Status: Invoice Pending May 5, 11:28 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260999

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Ready to Bill
Duration: 34.6 business days (threshold: 1.0 business days)
Exceeded by 33.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00562347
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Feb 6, 4:00 PM
Created
Jan 27, 9:53 AM
Invoice #
SM-260999

Work Details (9)

Name Type Status Qty Amount Date
WL-03096409 Expenses Open 1 $0.00 Feb 6, 11:15 PM
WL-03096410 Expenses Open 1 $0.00 Feb 6, 11:15 PM
WL-03096411 Travel Open 169 $0.00 Feb 6, 11:15 PM
WL-03096412 Travel Open 169 $0.00 Feb 6, 11:15 PM
WL-03096629 Labor Open 2 $200.00 Feb 7, 12:59 PM
WL-03096628 Labor Open 3.5 $0.00 Feb 7, 12:59 PM
WL-03096632 Labor Open 0.75 $0.00 Feb 7, 1:02 PM
WL-03096630 Labor Open 1.25 $300.00 Feb 7, 1:02 PM
WL-03096631 Labor Open 3.75 $470.00 Feb 7, 1:02 PM

Details