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WO-01340017 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 COREWELL HEALTH GREENVILLE HOSPITAL — 615 S BOWER ST, GREENVILLE MI, 48838-2614

Jan 27, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 15, 2026
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Invoiced (Feb 14, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 7 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Completed
Feb 12 → Feb 14, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Invoiced: Feb 14, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 30 Scheduled ▶ Running 3 3
Jan 30 → Jan 30 Entered ▶ Running 0 3
Jan 30 → Feb 5 Scheduled ▶ Running 4 7
Feb 5 → Feb 5 Entered ▶ Running 0 7
Feb 5 → Feb 12 Scheduled ▶ Running 5 12
Feb 12 → Feb 12 Tech On Site ▶ Running 0 12
Feb 12 → Feb 14 Completed ▶ Running 1 13
Dispatch 2.1d
Coordinators 14.5d
Field Work 1.8d
Billing 13.9d
✓ SLA Met
Dispatch
2.1 days
Over SLA
Coordinators
14.5 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
13.9 days
Over SLA
Created: Jan 27, 2026 Due: Feb 15, 2026 Completed: Feb 14, 2026 (1 days early)
📅
14.0 days Total Age
⏱️
22.8d in L2 Review Longest Stage
🔄
11 transitions Status Changes
⚠️
20.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562358
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
TBD TBD
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340017 (current) Invoiced
Installation • Jackson Reeves
Created: Jan 27, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 22.8 days stuck in "L2 Review"
⏱️
Total Delay 20.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
0.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
22.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 DMalloy -Delivery delayed. Moving the install from Paul to Eric for Wednesday 2/11/2026 


01/27/2026 DMalloy - Per tracking Info the device is set to be delivered on 2/4/2026. Scheduled FSE Paul to install on Friday 2/6/2026. 

🔧 Work Performed
GE Panda Serial Number: PBW26038009SA Scale Serial Number: P312097L
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26038009SA Scale serial number(s): P312097L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Install - 1 GOB

Timeline

📞
Case Linked Jan 27, 9:42 AM
Case Number: 00562358
Subject:
Status: Closed
📋
Work Order Created Jan 27, 9:57 AM
Work Order: WO-01340017
Type: Installation
Priority: PC
🗓️
▶
3 Status: Scheduled Jan 27, 10:28 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0hF00000054eXTIAY, Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-06T05:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Jan 30, 1:05 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-11T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⚠️ 5.0 business days
🆕
▶
4 Status: Entered Feb 5, 1:07 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T00:00:00.000+0000, 2026-02-12T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T13:00:00.000+0000, 2026-02-13T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Feb 5, 2:28 PM
Scheduled For: 2026-02-12T13:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Feb 9, 9:49 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Jackson Reeves Feb 12, 12:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 6x Labor Added Feb 12, 2:28 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 1h 58m
⏳ 2.0 business days
🏁
Status: Closed by Jackson Reeves Feb 13, 8:36 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⏳ 0.4 business days
⏱️
Labor Added Feb 16, 10:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Feb 16, 10:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 13h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 18, 12:59 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 2h
🚨 23.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 29d 19h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00562358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 12, 8:00 AM
Created
Jan 27, 9:57 AM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03097463 Expenses Open 1 $0.00 Feb 9, 9:49 AM
WL-03103139 Labor Open 4 $450.00 Feb 12, 2:28 PM
WL-03103140 Labor Open 1.5 $180.00 Feb 12, 2:28 PM
WL-03103141 Labor Open 0.5 $0.00 Feb 12, 2:28 PM
WL-03103142 Expenses Open 1 $0.00 Feb 12, 2:28 PM
WL-03103143 Travel Open 255 $0.00 Feb 12, 2:28 PM
WL-03103144 Travel Open 2 $0.00 Feb 12, 2:28 PM
WL-03106930 Labor Open 0.016666666666667 $38.00 Feb 16, 10:28 AM

Details