3/3/26 DPatton - Repair parts on PM WO. See chatters on 1328352 & WO 1350255. (Need clarification if these are "Repair" parts)
2/25/26 AJinerson - FSE sent message to me that he confirmed with customer to schedule this service today, 2/25.
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 14N-312856 - Asset ID: 13259159
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 20N-437995 - Asset ID: 13259158
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 18N-387676 - Asset ID: 13259155
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 14N-312858 - Asset ID: 13259157
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 19N-409812 - Asset ID: 13259156
⚠️Problem Description
Inspection: PM
Q-00032203
PMs Ferno stair chairs
(Five 59-T power traxx IPs listed in the email from Lauren)
Parts TBD if needed.
https://www.ebiotrack.com/inspection.php?iid=32701
Jan 30, 2026 1:25pm
@Ramon Andreu Hey Ray, this site's PM service WOs were just assigned to you. Thanks!
Apr 1, 2026 12:23pm
Hi @Diane Patton, just bill this as is so we can get this invoice out. Total is only a little more than their PM quote. cc: @Natosha Beierschmitt
📅
WO-01340020 - Preventive Maintenance - Tamarac - City of Tamarac Fire Rescue
Feb 25, 2026 10:00am – 4:00pm
Work Order: WO-01340020
Account: CITY OF TAMARAC FIRE RESCUE
Customer Case Number:
Location: City of Tamarac Fire Rescue
Address: Tamarac Fire Station 15, Tamarac, FL 33321
Manufacturer:
Model #:
Serial #:
Contact Name: Patricia Pyke
Contact Phone: (954) 597-3826
Contact Email: patty.pyke@tamara
Timeline
📞
Case Linked Jan 26, 12:52 PM
Case Number:00562141
Subject:Re: Preventative Service
Status:Closed
📋
▶
2
Work Order Created Jan 27, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 30, 1:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 3h
🚨18.0 business days
🗓️
▶
2
Status: Scheduled Feb 25, 8:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-25T15:00:00.000+0000
🔧
Status: Tech On Site by Ramon AndreuFeb 25, 10:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 31m
🚗
▶
2
12x Travel Added Feb 25, 5:16 PM
12x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:6h 59m
⏳4.8 business days
💵
Status: Billing Review by Diane PattonMar 3, 10:04 AM
From:Closed
To:Billing Review
Duration in Previous:5d 16h
🚨22.0 business days
📄
▶
2
Status: Ready to Bill Apr 1, 4:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨86.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-258107
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 17.7 business days (threshold: 4.0 business hours)
Exceeded by 17.2 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Billing Review
Duration: 22.0 business days (threshold: 2.0 business days)