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WO-01340037 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Jan 27, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (19 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 27, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 31 Scheduled ▶ Running 3 3
Dispatch 0.1d
Coordinators 4.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 27, 2026 Due: Feb 28, 2026 Completed: Jan 31, 2026 (28 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026
Visit 3 Jan 29, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562381
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM - PMPLAN1084584 - CON1166451
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340034 Invoiced
Preventive Maintenance • Fady Messak
Created: Jan 27, 2026 • Closed: Apr 6, 2026
WO-01340037 (current) Invoiced
Preventive Maintenance • Shady Messak
Created: Jan 27, 2026 • Closed: Jan 30, 2026
Completed with minor delays
Invoiced • 201 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold - Dispatching to Shady

🔧 Work Performed
PM - Contract - BG Required PM - PMPLAN1084584 - CON1166451
🔍 Technician Findings
Annual PM's
⚠️ Problem Description
PM - Contract - BG Required PM - PMPLAN1084584 - CON1166451
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 27, 10:30 AM
Case Number: 00562381
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 27, 10:43 AM
Work Order: WO-01340037
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 27, 11:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-27T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 26m
⏱️
5x Labor Added Jan 27, 6:48 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 67
⏳ 1.6 business days
⏱️
▶
2 4x Labor Added Jan 28, 7:12 PM
4x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 115
⏳ 1.6 business days
⏱️
5x Labor Added Jan 29, 7:48 PM
Type: Labor, Travel
Status: Open
Qty: 7, 67, 1.5
⏳ 1.5 business days
✔️
Status: Completed by Shady Messak Jan 30, 10:22 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 11h, 1m
⏳ 3.2 business days
⏱️
Labor Added Feb 4, 3:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 3:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00562381
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Jan 27, 8:00 AM
Created
Jan 27, 10:43 AM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03080697 Labor Open 1.5 $0.00 Jan 27, 6:48 PM
WL-03080698 Labor Open 7 $450.00 Jan 27, 6:48 PM
WL-03080699 Labor Open 1.5 $465.00 Jan 27, 6:48 PM
WL-03080700 Travel Open 67 $0.00 Jan 27, 6:48 PM
WL-03080701 Travel Open 67 $0.00 Jan 27, 6:48 PM
WL-03082448 Labor Open 7 $450.00 Jan 28, 7:12 PM
WL-03082447 Labor Open 1.5 $0.00 Jan 28, 7:12 PM
WL-03082449 Labor Open 1.5 $465.00 Jan 28, 7:12 PM
WL-03082450 Expenses Open 1 $0.00 Jan 28, 7:12 PM
WL-03082453 Travel Open 115 $0.00 Jan 28, 7:16 PM
WL-03082452 Travel Open 115 $0.00 Jan 28, 7:16 PM
WL-03084113 Labor Open 7 $450.00 Jan 29, 7:48 PM
WL-03084116 Travel Open 67 $0.00 Jan 29, 7:48 PM
WL-03084115 Travel Open 67 $0.00 Jan 29, 7:48 PM
WL-03084114 Labor Open 1.5 $465.00 Jan 29, 7:48 PM
WL-03084112 Labor Open 1.5 $0.00 Jan 29, 7:48 PM
WL-03091470 Labor Open 0.016666666666667 $342.00 Feb 4, 3:21 PM

Details