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← WO Overview

WO-01340072 ↗ ServiceMax

Accucold • Preventive Maintenance • PSM

📍 Avita Pharmacy 1025 — 3020 saturn St Suite 100, Brea CA, 92821

Jan 27, 2026 → Apr 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 14 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Feb 3 → Mar 23, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 5, 2026
9 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 3 Ready for Scheduling ▶ Running 5 5
Feb 3 → Mar 23 Ready for Release ⏸ Paused 33 —
Mar 23 → Mar 23 Assigned ▶ Running 0 5
Mar 23 → Apr 5 Scheduled ▶ Running 9 14
Dispatch 0.0d
Holding 33.1d (excluded)
Coordinators 15.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
33.1 days
Coordinators
15.3 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Apr 5, 2026 (4 days late)
📅
47.9 days Total Age
⏱️
33.1d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562422
Closed
PM Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com> NOTE: All communications to Ricardo must include Randy as a CC. Due Date: 2/28/2026 Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com. Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit. Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion. Tech Skillset: Accucold WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Priority
High
Origin
Email
Reason
New Case
Contact
Ricardo Escobar
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340072 (current) Invoiced
Preventive Maintenance • Kwame Cobb
Created: Jan 27, 2026 • Closed: Apr 5, 2026
WO-01340073 Invoiced
Preventive Maintenance • Kwame Cobb
Created: Jan 27, 2026 • Closed: Apr 5, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 33.1 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Ready for Release
33.1d
Assigned
0.0d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 LHill-rec'd confirmation on live spreadsheet.


3/22/26 Rberry- Offered on live spreadsheet to schedule for 4/3 with arrival time between 9-11AM for Kwame Cobb. Waiting on confirmation.

🔧 Work Performed
No internal cleaning or verifications. Exterior cleaning only.
🔍 Technician Findings
As found: Unit in work lab.
⚠️ Problem Description
Avita Pharmacy Accucold Project PM Scheduling contact all sites PRIMARY: Ricardo Escobar

Timeline

📞
▶
3 Case Linked Jan 27, 11:23 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01340072
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
✅
Status: Ready for Release by Rhea Berry Feb 3, 5:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 6h
🚨 33.8 business days
👷
▶
4 Status: Assigned Mar 23, 4:59 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Laura Hill
Technician: Kwame Cobb
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-03T16:30:00.000+0000
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 9.9 business days
⏱️
▶
2 5x Labor Added Apr 5, 7:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Kwame Cobb
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 2h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Apr 7, 5:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 17.8 business days
🧾
Invoice Created Apr 30, 10:26 PM
Invoice Number: SM-258650

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562422
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kwame Cobb
Scheduled
Apr 3, 12:30 PM
Created
Jan 27, 11:25 AM
Invoice #
SM-258650

Work Details (5)

Name Type Status Qty Amount Date
WL-03174022 Labor Open 1.5 $125.00 Apr 5, 7:10 PM
WL-03174023 Labor Open 0.5 $75.00 Apr 5, 7:10 PM
WL-03174024 Labor Open 1.5 $0.00 Apr 5, 7:10 PM
WL-03174025 Travel Open 25 $0.00 Apr 5, 7:10 PM
WL-03174026 Travel Open 25 $0.00 Apr 5, 7:10 PM

Details