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← WO Overview

WO-01340096 ↗ ServiceMax

Accucold • Preventive Maintenance • PSM

📍 Avita Pharmacy 1037 — 2519 Canal St, New Orleans LA, 70119

Jan 27, 2026 → Apr 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 14 biz days
Paused: 32 biz days
🕐 Clock stopped: Invoiced (Apr 2, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Feb 3 → Mar 20, 2026
32 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 6 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 2, 2026
8 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 27, 2026 Invoiced: Apr 2, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 3 Ready for Scheduling ▶ Running 5 5
Feb 3 → Mar 20 Ready for Release ⏸ Paused 32 —
Mar 20 → Mar 20 Assigned ▶ Running 0 5
Mar 20 → Mar 23 Scheduled ▶ Running 1 6
Mar 23 → Mar 23 Reschedule ▶ Running 0 6
Mar 23 → Mar 23 Assigned ▶ Running 0 6
Mar 23 → Apr 2 Scheduled ▶ Running 8 14
Apr 2 → Apr 2 Tech On Site ▶ Running 0 14
Apr 2 → Apr 2 Tech Off Site ▶ Running 0 14
Apr 2 → Apr 2 Completed ▶ Running 0 14
Apr 2 → Apr 2 Closed ▶ Running 0 14
Apr 2 → Apr 2 Incomplete ▶ Running 0 14
Dispatch 0.0d
Holding 32.1d (excluded)
Coordinators 16.6d
Field Work 0.6d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
32.1 days
Coordinators
16.6 days
Over SLA
Field Work
0.6 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Apr 2, 2026 (1 days late)
📅
46.9 days Total Age
⏱️
32.1d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562455
Closed
PM Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com> NOTE: All communications to Ricardo must include Randy as a CC. Due Date: 2/28/2026 Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com. Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit. Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion. Tech Skillset: Accucold WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Priority
High
Origin
Email
Reason
New Case
Contact
Ricardo Escobar
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (2)
WO-01340096 (current) Invoiced
Preventive Maintenance • Jason Cunningham
Created: Jan 27, 2026 • Closed: Apr 2, 2026
WO-01340097 Invoiced
Preventive Maintenance • Jason Cunningham
Created: Jan 27, 2026 • Closed: Apr 2, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 32.1 days stuck in "Ready for Release"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Ready for Release
32.1d
Scheduled
10.1d / 2.0d SLA
Reschedule
0.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2062 LHill-rec'd confirmation in email.


3/23/26 Laura Hill- Offered 4/2/26 with an arrival time between 10AM-12PM on live spreadsheet & email for Jason Cunningham. Waiting for confirmation.


03/23/2026 LHill-sent email to Katie at Accucold advising we need to reschedule. Offered 04/02


03/23/2026 LHill-rec'd TEAMS call from Abby-Jason Cunningham (tech)called in sick today. We will need to reschedule the visit.



3/20/26 Rberry- Received confirmation on live spreadsheet to schedule for 3/23/26 with an arrival time between 10AM-12PM.


3/19/26 RBerry- Offered 3/23/26 with an arrival time between 10AM-12PM on live spreadsheet for Jason Cunningham. Waiting for confirmation.

🔧 Work Performed
4/2 Jason - PM Complete - Arrived on site and located the unit. Visually inspected the unit, wiped down the exterior and inspected it for issues, cleaned around the condenser coils and compressor, and inspected the drain pan. No issues detected. Inspected the logs for abnormalities. No issues there either. Placed unit back into service.
🔍 Technician Findings
Found fridge was powered on and fully operational with no errors upon arrival.
⚠️ Problem Description
Avita Pharmacy Accucold Project PM Scheduling contact all sites PRIMARY: Ricardo Escobar

Timeline

📞
▶
3 Case Linked Jan 27, 11:58 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01340096
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
✅
Status: Ready for Release by Rhea Berry Feb 3, 5:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 5h
🚨 32.8 business days
👷
▶
3 Technician Assigned Mar 20, 4:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 21h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-23T13:00:00.000+0000, 2026-03-23T14:00:00.000+0000
⏳ 1.9 business days
🔄
Status: Reschedule by Laura Hill Mar 23, 10:03 AM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 17h
👷
▶
4 Technician Assigned Mar 23, 3:04 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 5h 0m
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-02T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 31, 12:44 PM
Scheduled For: 2026-04-02T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Apr 2, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 20h
🚗
Status: Tech Off Site by Jason Cunningham Apr 2, 11:34 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11m
⏱️
▶
2 3x Labor Added Apr 2, 3:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4h 13m, 0m
⚠️
▶
2 Status: Incomplete Apr 2, 4:37 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Jason Cunningham
From: Incomplete
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
▶
3 Status: Ready to Bill Apr 7, 11:58 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258558
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00562455
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Apr 2, 11:00 AM
Created
Jan 27, 11:59 AM
Invoice #
SM-258558

Work Details (3)

Name Type Status Qty Amount Date
WL-03171035 Labor Open 1.5 $125.00 Apr 2, 3:46 PM
WL-03171036 Labor Open 1 $75.00 Apr 2, 3:46 PM
WL-03171037 Travel Open 60 $0.00 Apr 2, 3:46 PM

Details