PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay32.1 days stuck in "Ready for Release"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Ready for Release
32.1d
Scheduled
6.9d / 2.0d SLA
Reschedule
6.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
3.7d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/2/26 Rberry- Received confirmation from Katie Brynum to schedule for 4/3/26 with an arrival time between 8-10AM. See logged email.
03/26/2026 LHill-sent email to Katie-offered 04/03 with tech arrival between 8AM-10AM
03/24/2026 LHill-rec'd email that 1039 - New Orleans can no longer do 4/2 at 8:00am.
03/23/2026 LHill-rec'd confirmation in email.
3/23/26 LHill- Offered 4/2/26 with an arrival time between 9-11AM on live spreadsheet and email for Jason Cunningham. Waiting for confirmation.
03/23/2026 LHill-sent email to Katie at Accucold advising we need to reschedule. Offered 04/02
03/23/2026 LHill-rec'd TEAMS call from Abby-Jason Cunningham (tech)called in sick today. We will need to reschedule the visit.
3/20/26 Rberry- Received confirmation on live spreadsheet to schedule for 3/23/26 with an arrival time between 9-11AM.
3/19/26 RBerry- Offered 3/23/26 with an arrival time between 9-11AM on live spreadsheet for Jason Cunningham. Waiting for confirmation.
🔧Work Performed
4/3 Jason - PM Complete - Arrived on site and located the unit. Visually inspected the unit, wiped down the exterior and inspected it for issues, cleaned around the condenser coils and compressor, and inspected the drain pan. Found the lower cover near in front of the fan had tape holding the bottom bar in place. Customer stated they did that because it was rattling. No other issues detected. Inspected the logs for abnormalities. No issues there either. Placed unit back into service.
🔍Technician Findings
Found fridge was powered on and fully operational with no errors upon arrival.
From: Katie.Brynum@avitacaresolutions.com
To: rhea.berry@emsar.com, laura.hill@emsar.com, ricardo.escobar@avitapharmacy.com, chris.bakkemo@emsar.com
Cc: Randy.Mize@avitacaresolutions.com
Hello Rhea,
Yes, that time/date is still good. Can you confirm the tech that is coming out.
Thank you.
Katie Brynum, CPhT, CAPMProject Administrator & Planning SpecialistC:803-529-6961CONFIDENTIALITY NOTICE: This email and any attachments may contain information that is proprietary, confidential, or exemp