PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay32.5 days stuck in "Ready for Release"
⏱️
Total Delay45.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Ready for Release
32.5d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
14.1d / 1.0d SLA
Billing Review
26.2d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/20/26 Rberry- Received confirmation on live spreadsheet to schedule for 3/25/26 with an arrival time between 9-11AM.
3/19/26 RBerry- Offered 3/25/26 with an arrival time between 9-11AM on live spreadsheet for Jason Cunningham. Waiting for confirmation.
🔧Work Performed
3/25 Jason - PM Complete - No travel on this WO as I was already on site for another unit. Arrived on site and located the unit. It was in the back of the pharmacy in a corner next to another unit. Visually inspected the unit, wiped down the exterior and inspected it for issues, cleaned around the condenser coils and compressor, and inspected the drain pan. No issues detected. Inspected the logs for abnormalities. No issues there either. Placed unit back into service.
🔍Technician Findings
Found the fridge in the corner of the pharmacy. The unit was plugged in and fully operational upon arrival.