PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay32.5 days stuck in "Ready for Release"
⏱️
Total Delay11.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Ready for Release
32.5d
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/27/2026 LHill-rec'd email from Katie-1041 confirmed the rescheduled time.
03/26/2026 LHill-Kaitlyn advised that tech could do this early that morning before he heads back home. So, I will let Katie know 8-10AM on the 31st to see if that works.
03/26/2026 LHill-sent email to Katie-1041- Lake Charles Can this be rescheduled for 3/31 with tech arrival between 11AM-1PM instead of the afternoon on the 30th.
03/26/2026 LHill-rec'd TEAMS message from Abby- Jason Cunningham is asking if we can reschedule Accucold WO-01340106 to Tuesday, 3/31 instead. He has an initial inspection on Monday, 3/30 where he already has to drive about 4 hours out to. He said he is now available on Tuesday, 3/31 and he's worried about having enough time to make it to the Accucold on Monday still.
3/20/26 Rberry- Received confirmation on live spreadsheet to schedule for 3/30/26 with an arrival time between 4-5PM.
🔧Work Performed
3/31 Jason - PM Complete - Arrived on site and located the unit. It was in the back of the pharmacy. Visually inspected the unit, wiped down the exterior and inspected it for issues, and cleaned around the condenser coils and compressor. No issues detected. Inspected the logs for abnormalities. No issues there either. Placed unit back into service.
🔍Technician Findings
Located the fridge in the back corner of the pharmacy. Unit was powered on and working as intended upon arrival.
WO-01340106 - Preventive Maintenance - DD: 3/31/2026 - - ARS18PV - MEDICAL REFRIGERATORS - Lake Charles - 1041 - Lake Charles
Mar 31, 2026 8:30am – 9:00am
Work Order: WO-01340106
Account: Accucold
Customer Case Number:
Location: 1041 - Lake Charles
Address: 1715 Common St Suite A, Lake Charles, LA 70601
Manufacturer: Accucold
Model #: ARS18PV - MEDICAL REFRIGERATORS
Serial #:
Contact Name: Ricardo Escobar
Contact Phone: 985.718.7153
Contact Email: r
EXCEL_X
Accucold Refrigerators List for PM Agreements 4
Feb 20, 2026
PDF
New 4 Accucold Refrigerator Performance Series PM Checklist - edit 3 1
Mar 3, 2026
PDF
New 4 Accucold Refrigerator Performance Series PM Checklist - edit 3 1
Mar 31, 2026
Timeline
📞
▶
3
Case Linked Jan 27, 12:12 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01340106
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
✅
Status: Ready for Release by Rhea BerryFeb 3, 5:49 PM