FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
Primary Delay38.0 days stuck in "Ready for Release"
⏱️
Total Delay8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
38.0d
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/26/2026 Rbailey - Dispatching to Kosta per Konstantin
03/26/2026 Rbailey - Called 561.882.2725 NA Left VM for Ron. Advised that we were wanting to Confirm this device and propose have Kosta come tomorrow Mar 27
ronald.doropan@tenethealth.com
03/23/2026: ARoosa - Called 561-844-6300, Spoke to Elizabeth who said she believed they had all been taken care of but was checking serial # She also found that she had no paperwork confirming this device was completed and is reaching out to FSE who completed them to see if they have one more on the list as well that was not completed.ronald.doropan@tenethealth.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Mar 26, 2026
03/26/2026 Rbailey - Dispatching to Kosta per Konstantin
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - St. Mary's Medical Center - WEST PALM BEACH, FL - WO-01340107
Completed Mar 26, 2026
To: ronald.doropan@tenethealth.com
CC: ricky.bailey@emsar.com; central.scheduling@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - St. Mary's Medical Center - WEST PALM BEACH, FL - WO-01340107
Body:
Hi Ron,
I wanted to follow up from my voicemail. As I mentioned we like to see if Konstantin Barskiy could come tomorrow and complete this device on Friday Ma
📞
Live Call_ Left Message
Completed Mar 26, 2026
03/26/2026 Rbailey - Called 561.882.2725 NA Left VM for Ron. Advised that we were wanting to Confirm this device and propose have Kosta come tomorrow Mar 27
ronald.doropan@tenethealth.com
📞
Live Call_Left Message
Completed Mar 23, 2026
03/23/2026: ARoosa - Called 561-844-6300, Spoke to Elizabeth who said she believed they had all been taken care of but was checking serial # She also found that she had no paperwork confirming this device was completed and is reaching out to FSE who completed them to see if they have one more on the list as well that was not completed.
📅
WO-01340107 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - WEST PALM BEACH - St. Mary's Medical Center
Mar 27, 2026 8:00am – 5:00pm
Work Order: WO-01340107
Account: GE Healthcare FMI
Customer Case Number: 1-557084564227
Location: St. Mary's Medical Center
Address: 901 45TH ST, WEST PALM BEACH, FL 33407-2413
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB70752
Contact Name: Ron Doropan
Contact Phon
JPG
TABB70752_Product Label Pic
Mar 30, 2026
JPG
TABB70752_Product Pic
Mar 30, 2026
Timeline
📞
Case Linked Jan 27, 12:08 PM
Case Number:00562464
Subject:URGENT GE Healthcare WO Request
Status:Closed
📋
Work Order Created Jan 27, 12:15 PM
Work Order:WO-01340107
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM