PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay33.1 days stuck in "Ready for Release"
⏱️
Total Delay20.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Ready for Release
33.1d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/23/2026 LHill-rec'd confirmation on live spreadsheet for 3/26 with an arrival time between 9-11AM.
3/19/26 RBerry- Offered 3/26/26 with an arrival time between 9-11AM on live spreadsheet for Jason Cunningham. Waiting for confirmation.
🔧Work Performed
3/25 Jason - PM Complete - Arrived on site and located the unit. It was in the back of the pharmacy. Visually inspected the unit, wiped down the exterior and inspected it for issues, and cleaned around the condenser coils and compressor. No issues detected. Inspected the logs for abnormalities. No issues there either. Placed unit back into service.
🔍Technician Findings
Found the unit in the back of the pharmacy. Unit was powered on with no errors.