Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340115 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Jan 27, 2026 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 10, 2026
✗ SLA Missed (9 biz days late)
Active: 19 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 27 → Jan 29, 2026
2 business days (not counted)
5d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 26, 2026
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 27, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 29 Ready for Release ⏸ Paused 2 —
Jan 29 → Feb 5 Assigned ▶ Running 5 5
Feb 5 → Feb 26 Scheduled ▶ Running 14 19
Feb 26 → Feb 26 Tech On Site ▶ Running 0 19
Dispatch 0.1d
Holding 2.7d (excluded)
Coordinators 19.9d
Field Work 1.1d
Billing 1.3d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
2.7 days
Coordinators
19.9 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Jan 27, 2026 Due: Feb 10, 2026 Completed: Feb 26, 2026 (15 days late)
📅
21.8 days Total Age
⏱️
14.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562475
URGENT Philips WO Request
Closed
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29569807D240.
Priority
High
Origin
Email
Reason
New Case
Contact
Alan Maglinte
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340115 (current) Invoiced
Repair • Allan Klus
Created: Jan 27, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 14.4 days stuck in "Scheduled"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.7d
Assigned
5.5d / 0.5d SLA
Scheduled
14.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/17/2026 RFosbury Allan K to return on Feb 26th / 27th


02/05/2026 RFosbury Allan K onsite Feb 12th and 13th

01/27/2026 RFosbury - Andrew.Cramer@Medstar.Net>; and Maglinte, Alan O <Alan.O.Maglinte@medstar.net> reached out 01/20/2026 stating touch screen was froze. I replied saying our FSE can request and incident WO while onsite that week, or site POC can reach out to Philips to open repair. WO came though, and quote is being worked.

🔧 Work Performed
Replaced Proportional Valve and 3-way Solenoid Valve. All required tests passed.
🔍 Technician Findings
Failed FCO86600081 pre-test.
⚠️ Problem Description
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29569807D240.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 27, 12:21 PM
Case Number: 00562475
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 27, 12:46 PM
Work Order: WO-01340115
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Jan 27, 1:31 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 29, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 2d 1h
⚠️ 6.0 business days
📅
▶
3 Dispatch Scheduled Feb 5, 4:06 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 7d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 8:53 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T00:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 11:28 AM
Scheduled For: 2026-02-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 9:09 AM
Scheduled For: 2026-02-26T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 20, 9:13 AM
Scheduled For: 2026-02-27T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 24, 11:01 AM
Scheduled For: 2026-02-26T00:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Allan Klus Feb 26, 9:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 17h
💵
Expenses Added Feb 26, 1:32 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 26, 2:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 4h 56m, 0m
🏁
Status: Closed by Allan Klus Feb 26, 6:25 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 36m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Mar 3, 8:53 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00562475
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 25, 7:00 PM
Created
Jan 27, 12:46 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03121333 Expenses Open 1 $0.00 Feb 26, 1:32 PM
WL-03121447 Labor Open 2 $190.00 Feb 26, 2:47 PM
WL-03121448 Labor Open 0.25 $155.00 Feb 26, 2:47 PM
WL-03127466 Labor Open 0.016666666666667 $38.00 Mar 3, 8:53 AM

Details