PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay32.5 days stuck in "Ready for Release"
⏱️
Total Delay17.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Ready for Release
37.5d
Completed
0.5d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
11.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/22/26 Rberry- Received confirmation on live spreadsheet to schedule for 3/27/26 with arrival time between 9-11AM. WO to be assigned to Anthony Wright. Cannot assign WO. Skillset required is level 3. Tech only has a level 2. Sent teams message to tech sup for assistance.
🔧Work Performed
3/27/26 AMW - Located fridge and performed PM per Accucold instruction. Completed PM checklist and attached to WO. Notified POC of equipment status.
🔍Technician Findings
3/27/26 AMW - Locate fridge and perform PM per Accucold instruction. Notify POC of equipment status.