PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay47.1 days stuck in "Ready for Release"
⏱️
Total Delay7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Ready for Release
47.1d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/10/2026 LHill-CONFIRMED on live spreadsheet for Eric Colon on 04/15 with arrival between 9-11AM.
04/08/2026 LHill-offered to schedule for Eric Colon on 4/15 with arrival time between 9-11AM
2/25/26 RBerry- Offered to schedule for Eric Colon on 2/26/26 with arrival time between 8-10AM on live spreadsheet. Offer was declined.
🔧Work Performed
4/15/26- EColon- Arriived onsite, checked in with front desk. Completed PM procedure, Damage/ metal bent on outside bottom refrigerator. Door and high/low alarms operational. No Frost build up. Power cord intact. unit fully operational.