PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay46.1 days stuck in "Ready for Release"
⏱️
Total Delay6.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Ready for Release
46.1d
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/09/2026 LHill-04/09/2026 LHill-LM for Eric letting him know I added this WO to his calendar for this afternoon. Also, sent him a text as well.
04/09/2026 LHill-rec'd email from Ricardo-1:00 – 3:00 pm today for the 1052 Charleston site is ok with the site manager. Please share the name of the tech who will be there.
04/08/2026 LHill-sent email to Katie-We have a technician scheduled to be in the Charleston area tomorrow afternoon. Would it be possible to have him go to 1052-Charleston with an arrival window between 1:00 PM and 3:00 PM?
🔧Work Performed
4/9/26- EColon- Arrived onsite and checked in with front desk. Completed PM procedure. Unit fully functional