PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay47.1 days stuck in "Ready for Release"
⏱️
Total Delay16.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Ready for Release
47.1d
Assigned
0.0d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/10/2026 LHill-CONFIRMED on Live spreadsheet for 04/27 with tech arrival between 9AM-11AM
04/9/2026 LHill -sent email to Katie-1055-Greenvile Need to offer a new date of 04/27 with tech arrival between 9-11. Will that work?
04/09/2026 LHill-Melissa called Via TEAMS. she needs Eric for 04/15 for a Midmark job in Augusta. Offer 04/27-4/30.
04/9/2026 LHill-sent email to Katie-1055-Greenvile I see this was declined. New offer date is 04/15 with tech arrival between 12-21055-Greenvile I see this was declined. New offer date is 04/15 with tech arrival between 12-2
04/09/2026 LHill-Declined on live spreadsheet**please schedule fora day different than Friday.
04/08/2026 LHill-offered on live spreadsheet 04/17 for Eric Colon for tech arrival 2-4PM.
04/08/2026 LHIll-TEAMS message from Melissa Owens-No not too much at all.
04/08/2026 LHill-sent TEAMS message to Melissa Owens- What about me adding this accucold one on to 04/17 he is 15 mins away that day. But that is Friday and then a 2 hr drive home. If that is too much you think for that day I will find another date.
04/08/2026 LHill-Rob Ingraham advised- this week. I would rather not. He's in Greenville for med bed training which I really need. Accucold there needs to go to Eric Colon.
04/08/2026 LHill-sent TEAMS message to Robert Ingraham -I have an Accucold WO (WO-01340130) in Greenville, SC. I see that Todd Fogiel has the skillset and is in that area this week. Would he be able to do this WO while he is there? Wasn't sure if he had everything he needed or not?
🔧Work Performed
4/27/26- EColon- Arrived on-site, checked in with front desk. Completed PM on Acccucold refrigerator. Unit fully functional