Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340148 ↗ ServiceMax

Accucold • Preventive Maintenance • PSM

📍 1065 - Nashville — 1005 Dr. D.B.Todd Jr Blvd Suite 232, Nashville TN, 37208

Jan 27, 2026 → Apr 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 39 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Feb 3 → Feb 27, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 7 of ? biz days used
27d
▶ Clock Running
Status: Reschedule
Mar 3 → Apr 9, 2026
27 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 34 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 16, 2026
5 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 16, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 3 Ready for Scheduling ▶ Running 5 5
Feb 3 → Feb 27 Ready for Release ⏸ Paused 17
Feb 27 → Feb 27 Assigned ▶ Running 0 5
Feb 27 → Mar 3 Scheduled ▶ Running 2 7
Mar 3 → Apr 9 Reschedule ▶ Running 27 34
Apr 9 → Apr 9 Assigned ▶ Running 0 34
Apr 9 → Apr 16 Scheduled ▶ Running 5 39
Apr 16 → Apr 16 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Holding 16.5d (excluded)
Coordinators 42.7d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
16.5 days
Coordinators
42.7 days
Over SLA
Field Work
0.4 days
Created: Jan 27, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
56.7 days Total Age
⏱️
28.0d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562529
Closed
PM Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com> NOTE: All communications to Ricardo must include Randy as a CC. Due Date: 2/28/2026 Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com. Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit. Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion. Tech Skillset: Accucold WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Priority
High
Origin
Email
Reason
New Case
Contact
Ricardo Escobar
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340148 (current) Invoiced
Preventive Maintenance • Michael Swingle
Created: Jan 27, 2026 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 28.0 days stuck in "Reschedule"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Ready for Release
16.5d
Scheduled
9.0d / 2.0d SLA
Reschedule
28.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
  • 4/14/26 RBerry- Per email from Avita: Parking: You can park in the Albion Street Parking Garage (1821 Albion St) across from the ER but our official address is 1005 Dr DB Todd Jr Blvd, ste 333.

  • Location: The pharmacy is located in the Comprehensive Health Building on the Meharry campus. Please enter the glass doors all the way to the right of the ER. They are next to the brown circular building marked Meharry ClinicTake the elevator by the reception/check-in desk on the right to the third floor - Suite 333
  • Call if you get turned around, 615-439-2681

See logged email.


4/10/2026 LHill-CONFIRMED on live spreadsheet for 4/16 between 1-3


04/09/2026 LHill-sent email to Katie-1065 -Nashville I see that you confirmed 4/15 on that one but since 1070-Nasvhville was declined could we move 1065-Nashbille to 4/16 with tech arrival between 1-3 as well?


04/09/2026 LHill-CONFIRMED on the live spreadsheet.


04/08/2026 LHill-offered on live spreadsheet for 4/15 with tech arrival between 9-11


2/26/26 RBerry- Received confirmation on live spreadsheet to schedule for 3/3/26 with an arrival time between 9-11AM.


2/25/26 RBerry- Offered to schedule for 3/3/26 with an arrival time between 9-11AM. Waiting on confirmation on live spread sheet.


2/24/26 RBerry- Per teams conversation with MBateman, send Michael Swingle for this.

🔧 Work Performed
I did PM according to the PM checklist and the modified PM due to not wanting to open doors.
🔍 Technician Findings
I arrived on site to do a PM on the Accucold refrigerator. Unit was plugged in and running.
⚠️ Problem Description
Avita Pharmacy Accucold Project PM Scheduling contact all sites PRIMARY: Ricardo Escobar
📄 Description
15 Cu.Ft. Upright Vaccine Refrigerator

Timeline

📞
3 Case Linked Jan 27, 1:39 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01340148
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
Status: Ready for Release by Rhea Berry Feb 3, 5:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 4h
🚨 16.8 business days
👷
3 Technician Assigned Feb 26, 9:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23d 3h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-03T15:15:00.000+0000
3.3 business days
🔄
Status: Reschedule by Matthew Bateman Mar 3, 9:08 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 11h
🚨 28.0 business days
👷
4 Technician Assigned Apr 9, 10:39 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 37d 0h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-15T13:30:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Laura Hill Apr 14, 10:54 AM
Scheduled For: 2026-04-16T19:15:00.000+0000
3.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Apr 16, 3:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏱️
5x Labor Added Apr 16, 4:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.5, 1.3333333333333, 54
✔️
Status: Completed by MICHAEL SWINGLE Apr 16, 6:26 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 16m, 0m
2.7 business days
📄
2 Status: Ready to Bill Apr 20, 12:43 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259647

Bottlenecks

Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00562529
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
Apr 16, 3:15 PM
Created
Jan 27, 1:40 PM
Invoice #
SM-259647

Work Details (5)

Name Type Status Qty Amount Date
WL-03189150 Labor Open 0.25 $125.00 Apr 16, 4:30 PM
WL-03189151 Labor Open 1.5 $75.00 Apr 16, 4:30 PM
WL-03189152 Labor Open 1.3333333333333 $0.00 Apr 16, 4:30 PM
WL-03189153 Travel Open 2 $0.00 Apr 16, 4:30 PM
WL-03189154 Travel Open 54 $0.00 Apr 16, 4:30 PM

Details