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← WO Overview

WO-01340151 ↗ ServiceMax

Accucold • Preventive Maintenance • PSM

📍 1066 - Wilton Manors — 1409 NE 26th St, Wilton Manors FL, 33305

Jan 27, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Feb 3 → Mar 23, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 1, 2026
7 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 3 Ready for Scheduling ▶ Running 5 5
Feb 3 → Mar 23 Ready for Release ⏸ Paused 33 —
Mar 23 → Mar 23 Assigned ▶ Running 0 5
Mar 23 → Apr 1 Scheduled ▶ Running 7 12
Apr 1 → Apr 1 Tech On Site ▶ Running 0 12
Dispatch 0.0d
Holding 33.1d (excluded)
Coordinators 13.3d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
33.1 days
Coordinators
13.3 days
Over SLA
Field Work
0.2 days
Created: Jan 27, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
45.7 days Total Age
⏱️
33.1d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562535
Closed
PM Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com> NOTE: All communications to Ricardo must include Randy as a CC. Due Date: 2/28/2026 Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com. Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit. Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion. Tech Skillset: Accucold WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Priority
High
Origin
Email
Reason
New Case
Contact
Ricardo Escobar
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340151 (current) Invoiced
Preventive Maintenance • Elkin Barahona
Created: Jan 27, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 33.1 days stuck in "Ready for Release"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Ready for Release
33.1d
Assigned
0.0d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 LHill-rec'd email from Katie-Regarding 1066 - Wilton Manors, the date is fine 4/1/26, however the pharmacy does not open until 10 am. 


3/22/26 Rberry- Offered on live spreadsheet to schedule for 4/1 with arrival time between 8-10AM for Elkin Barahona. Waiting on confirmation.

🔧 Work Performed
04/01/2026 EBar. During the PM time, I was able to check the operations of the ARGL23ML refrigerator, including parameters, exterior cleaning, alarms. PM check list complete and signed.
🔍 Technician Findings
04/01/2026 EBar. Site scheduled to perform PM check list operations of the units, including parameters, exterior cleaning and well performance. ARS23ML S/N 24100004
⚠️ Problem Description
Avita Pharmacy Accucold Project PM Scheduling contact all sites PRIMARY: Ricardo Escobar

Timeline

📞
▶
3 Case Linked Jan 27, 1:44 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01340151
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
✅
Status: Ready for Release by Rhea Berry Feb 3, 5:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 4h
🚨 33.8 business days
👷
▶
2 Technician Assigned Mar 23, 2:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 47d 19h
🗓️
▶
2 Status: Scheduled Mar 23, 2:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-01T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Elkin Barahona Mar 27, 11:57 AM
Scheduled For: 2026-04-01T14:30:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Apr 1, 9:47 AM
Type: Labor, Travel
Status: Open
Qty: 1, 25
🔧
Status: Tech On Site by Elkin Barahona Apr 1, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 19h
✔️
▶
2 Status: Completed Apr 1, 11:50 AM
Status: Completed → Status: Completed
✔️
Status: Completed by Elkin Barahona
From: Tech Off Site
To: Completed
Duration in Previous: 0m
🏁
Status: Closed by Elkin Barahona Apr 1, 12:00 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 3, 12:10 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⏳ 1.0 business days
🧾
Invoice Created Apr 4, 7:17 PM
Invoice Number: SM-258367

Bottlenecks

Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562535
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Elkin Barahona
Scheduled
Apr 1, 10:30 AM
Created
Jan 27, 1:45 PM
Invoice #
SM-258367

Work Details (5)

Name Type Status Qty Amount Date
WL-03168416 Labor Open 1 $125.00 Apr 1, 9:47 AM
WL-03168417 Labor Open 1 $75.00 Apr 1, 9:47 AM
WL-03168418 Labor Open 1 $0.00 Apr 1, 9:47 AM
WL-03168419 Travel Open 25 $0.00 Apr 1, 9:47 AM
WL-03168420 Travel Open 25 $0.00 Apr 1, 9:47 AM

Details