Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340154 ↗ ServiceMax

Accucold • Preventive Maintenance • PSM

📍 1070 - Nashville — "501 28th Ave N Suite A, Nashville TN, 37209

Jan 27, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (42 biz days late)
Active: 46 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 3, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Feb 3 → Feb 27, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 7 of ? biz days used
28d
▶ Clock Running
Status: Reschedule
Mar 3 → Apr 10, 2026
28 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 15, 2026
3 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 15 → Apr 16, 2026
1 business day (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 39 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 27, 2026
7 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Feb 3 Ready for Scheduling ▶ Running 5 5
Feb 3 → Feb 27 Ready for Release ⏸ Paused 17 —
Feb 27 → Feb 27 Assigned ▶ Running 0 5
Feb 27 → Mar 3 Scheduled ▶ Running 2 7
Mar 3 → Apr 10 Reschedule ▶ Running 28 35
Apr 10 → Apr 10 Assigned ▶ Running 0 35
Apr 10 → Apr 15 Scheduled ▶ Running 3 38
Apr 15 → Apr 16 Reschedule ▶ Running 1 39
Apr 16 → Apr 16 Assigned ▶ Running 0 39
Apr 16 → Apr 27 Scheduled ▶ Running 7 46
Apr 27 → Apr 27 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Holding 16.5d (excluded)
Coordinators 51.6d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
16.5 days
Coordinators
51.6 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Apr 30, 2026 Completed: Apr 27, 2026 (3 days early)
📅
63.6 days Total Age
⏱️
29.0d in Reschedule Longest Stage
🔄
13 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562547
Closed
PM Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com> NOTE: All communications to Ricardo must include Randy as a CC. Due Date: 2/28/2026 Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com. Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit. Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion. Tech Skillset: Accucold WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Priority
High
Origin
Email
Reason
New Case
Contact
Ricardo Escobar
Owner
Shelby Robinson
Created
Jan 27, 2026
Work Orders from this Case (1)
WO-01340154 (current) Invoiced
Preventive Maintenance • Michael Swingle
Created: Jan 27, 2026 • Closed: Apr 27, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 29.0 days stuck in "Reschedule"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Ready for Release
16.5d
Scheduled
15.0d / 2.0d SLA
Reschedule
31.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16/2026 LHill-rec'd email from Katie-

Just heard back from 1070, the 27th works for them. Will the tech be the same?


04/15/2026 LHill-sent email to Katie-What about the 27th arriving between 9-11AM?


04/15/2026 LHill-rec'd email from Katie-Avita 1070 Nashville will be closed Friday as well, but they said they following week would work. Let me know if you are able to schedule then.


04/15/2026 LHill-sent email to Katie-Would 4/17 with tech arrival between 10AM-12PM work?


04/15/2026 LHill-rec'd email from Katie-There has been a change with Avita 1070 Nashville. They will now be closed on 4/16/26.

Please let me know what day you can reschedule them for.


04/10/2026 LHill-CONFIRMED on live spreadsheet for Swingle for 4/16 with tech arrival between 1PM-3PM.


04/09/2026 LHill-sent email to Katie-1070- Nashville 4/16 with tech arrival between 1-3


04/09/2026 LHill-Declined on spreadsheet site opens 10:00 AM - 5PM on Wed/Thu.


04/08/2026 LHill-offered on live spreadsheet for 4/16 with tech arrival 8-10AM


2/26/26 RBerry- Received confirmation on live spreadsheet to schedule for 3/3/26 with an arrival time between 8-10AM.


2/25/26 RBerry- Offered to schedule for 3/3/26 with an arrival time between 8-10AM. Waiting on confirmation on live spread sheet.


2/24/26 RBerry- Per teams conversation with MBateman, send Michael Swingle for this.

🔧 Work Performed
I did PM according to the PM checklist and the modified PM due to not wanting to open doors.
🔍 Technician Findings
I arrived on site to do a PM on the Accucold refrigerator. Unit was plugged in and running.
⚠️ Problem Description
Avita Pharmacy Accucold Project PM Scheduling contact all sites PRIMARY: Ricardo Escobar
📄 Description
18 Cu.Ft. Upright Vaccine Refrigerator

Timeline

📞
▶
3 Case Linked Jan 27, 1:53 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01340154
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.0 business days
✅
Status: Ready for Release by Rhea Berry Feb 3, 5:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 3h
🚨 16.8 business days
👷
▶
3 Status: Assigned Feb 26, 9:31 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Michael Swingle
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-03T14:00:00.000+0000
⏳ 3.3 business days
🔄
Status: Reschedule by Matthew Bateman Mar 3, 9:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 11h
🚨 29.0 business days
👷
▶
5 Technician Assigned Apr 10, 11:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 38d 1h
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-16T19:00:00.000+0000
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-16T18:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Laura Hill Apr 15, 8:37 AM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 20h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Apr 16, 11:38 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 3h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-27T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Apr 27, 10:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 23h
⏱️
3x Labor Added Apr 27, 11:26 AM
Type: Labor, Travel
Status: Open
Qty: 0.55, 0.53333333333333, 12
✔️
Status: Completed by MICHAEL SWINGLE Apr 27, 11:33 AM
From: Tech On Site
To: Completed
Duration in Previous: 34m
🏁
Status: Closed by MICHAEL SWINGLE Apr 27, 12:58 PM
From: Completed
To: Closed
Duration in Previous: 1h 25m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 29, 5:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.8 business days
🧾
Invoice Created May 2, 7:50 PM
Invoice Number: SM-260484

Bottlenecks

Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00562547
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
Apr 27, 10:00 AM
Created
Jan 27, 1:54 PM
Invoice #
SM-260484

Work Details (3)

Name Type Status Qty Amount Date
WL-03202046 Labor Open 0.55 $125.00 Apr 27, 11:26 AM
WL-03202047 Labor Open 0.53333333333333 $75.00 Apr 27, 11:26 AM
WL-03202048 Travel Open 12 $0.00 Apr 27, 11:26 AM

Details