PM
Scheduling contact all sites PRIMARY: Ricardo Escobar <ricardo.escobar@avitapharmacy.com
Scheduling contact all sites SECONDARY: Randy Mize <Randy.Mize@avitacaresolutions.com>
NOTE: All communications to Ricardo must include Randy as a CC.
Due Date: 2/28/2026
Tech support: Tech Support Team for assistance at 718-893-3900 ext. 513 or via email at techsupport@summitappliance.com.
Instructions for site prior to arrival: In preparation for the visits, it is required that all units be emptied and disconnected 24 hours before the scheduled visit.
Checklist (attached) must be completed for each refrigerator and attached to the Work Order upon completion.
Tech Skillset: Accucold
WO PRIORITIES: Red as a "critical" Uptime priority. Orange is a "high" uptime priority and everything else is "standard" uptime priority.
Primary Delay47.1 days stuck in "Ready for Release"
⏱️
Total Delay6.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Ready for Release
47.1d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/10/2026 LHill-CONFIRMED on live spreadsheet for Curtis 4/14 with tech arrival 10AM-12PM.
04/10/2026 LHill-offered 04/14 with tech arrival between 12-2 PM for Curtis.
04/09/2026 LHill-TEAMS message from Kaitlyn-I would say try for between 12 and 2 pm
04/09/2026 LHill-sent TEAMS message to Kaitlyn Kelch- I have an Accucold WO in Eagle Pass. I see you have a hold for a higi install on 04/14 in Eagle Pass. I was just wondering if you knew a safe time for me to offer on this one.
3/25/26 CDempsey- should be assigned to Curtis.
🔧Work Performed
Performed limited PM. Removed back panel and ensured there was no dust on components.