Zone 2
WD-base motor is making a loud noise
This dispatch will require two technicians. One technician must be Midmark-trained, and the second technician will be needed
to provide assistance. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!
Primary Delay6.5 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay4.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Awaiting Parts - Customer
7.5d
Assigned
2.3d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/11 KKelch called Boris to schedule for 2/13 between 9 and 11 am. Customer confirmed.
2/10 KKelch called Boris to schedule for 2/13 between 9 and 11 am. Left VM.
2/9/2026jsels
Ship To Name: Westlake Dermatology
Ship To Address: 120 E Market St Ste 100
Ship To City/State: Lockhart, TX 78644-2747
Waybill (Tracking #): 1ZE444250372383923
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 050-13438-00-813 SERIAL #: DESCRIPTION: SMOOSH PLATE
LINE NO: 2.1 QTY: 2 ITEM: 040-0312-21 SERIAL #: DESCRIPTION: SCR SHC 0.312-18 X 0.750 BO
LINE NO: 3.1 QTY: 1 ITEM: 020-10140-00-312 SERIAL #: DESCRIPTION: FRONT COVER, UPT, PATIENT RIGHT
LINE NO: 4.1 QTY: 4 ITEM: 040-0010-47 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHILLIPS TYPE TT MAG520 TAPTITE MUST BE ROHS COMPLIANT
2/9 KKelch- per FSE, they will only need one tech for the return visit
2/4 KKelch called Boris to schedule for 2/6 between 2:30 and 3:30 pm. Customer confirmed.
2/4/2026jsells
Ship To Name: Westlake Dermatology
Ship To Address: 120 E Market St Ste 100
Ship To City/State: Lockhart, TX 78644-2747
Waybill (Tracking #): 1ZE444250372993229
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1723-01 SERIAL #: DESCRIPTION: KIT, BASE ACTUATOR WITH MOTOR
1/27/2026jsells
left a voicemail with the work order number and I let Boris know someone would be calling to schedule this visit
🔧Work Performed
2/6 AW Upon arrival, I verified the initial diagnosis with the customer and staged the replacement actuator provided by Midmark. After the second technician arrived, we proceeded with the installation but discovered extensive hidden damage upon removing the unit shroud. Specifically, the base plate used to secure the actuator was found to be bent and unusable, and a fractured metal base cover was identified as a safety hazard. I have collaborated with Curtis to order the necessary structural components and fasteners; once these parts arrive, I will return to site to complete the repairs and ensure the unit is fully operational.
2/13 AW Met with the customer on-site, who confirmed the unit remained out of operation since the previous service visit. I proceeded to install the Midmark-provided components and performed a comprehensive functional inspection of the system. The unit passed all operational tests with no further issues identified; returned to active service.
🔍Technician Findings
Unit actuator has malfunction and will not lift the unit up.
⚠️Problem Description
Zone 2
WD-base motor is making a loud noise
This dispatch will require two technicians. One technician must be Midmark-trained, and the second technician will be needed
to provide assistance. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!