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WO-01340215 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • P3

📍 MN-Minneapolis — 6545 France Ave South, Suite 302, Edina MN, 55435

Jan 27, 2026 → Feb 17, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 12 biz days
Paused: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 27 → Jan 28, 2026
1 business day (not counted)
12d
▶ Clock Running
Status: On Hold
Jan 28 → Feb 16, 2026
12 business days (counted)
Running total: 12 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 12 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 12 of 3 biz days used
Created: Jan 27, 2026 Completed: Feb 16, 2026
Business Days Used 12 / 3
0 3d budget +9d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 3
Jan 27 → Jan 28 Awaiting Parts ⏸ Paused 1 —
Jan 28 → Feb 16 On Hold ▶ Running 12 12 / 3
Feb 16 → Feb 16 Assigned ▶ Running 0 12 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 12 / 3
Dispatch 0.0d
Material Management 1.4d
Holding 12.6d (excluded)
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Holding (excluded from total)
12.6 days
Field Work
1.0 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Jan 30, 2026 Completed: Feb 17, 2026 (17 days late)
📅
14.4 days Total Age
⏱️
12.6d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
1.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542932
eBiotrack - New Work Order Request - Inspection Repair
Closed
MN-Minneapolis Site: MN-Minneapolis Customer: Sono Bello Customer #: 346 6545 France Ave South, Suite 302 Edina , MN 55435 Inspection #: 30216 Asset ID: 12972680 Model: Bovie - ARVV120 Notes: Electrical safety tested passed per NFPA 99 Specification [ 90 mΩ ] Ground Resistance [ 3 µA ] Chassis Leakage (Norm/Cond) [ 12 µA ] Chassis Leakage (Open Gnd) Will not power on. Unit has power, but the on/off button will not turn the unit on.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Practice Manager - Minneapolis
Owner
Virtual Tech
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01314846 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Nov 12, 2025 • Closed: Feb 19, 2026
WO-01340215 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Jan 27, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 198 days old
🚨
Primary Delay 12.6 days stuck in "On Hold"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.4d / 3.0d SLA
On Hold
12.6d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Updating eBiotracks information Cleaned device externals Visual Inspection; Passed Ground (earth) integrity (≤ 0.5 Ohms) = __0.12__ Ohms; passed Earth leakage current test (≤ 300 µA) = __90__ µA; Passed Electrical Safety Test; Passed Status LEDs function - Passed Test suction at all speeds (low / medium / high) - Passed Filter life indicator - Passed Footswitch - verified
🔍 Technician Findings
Was not able to duplicate issue. Unit was able to power on after being plugged in with no issues. Once plugged in, unit's lights lit up not showing any sign or errors. Powered on unit and was able to activate each fan setting and filter is has suction pressure in all three inserts. Unit's filter still has life and does not need changed. Checked damages on unit and plastic cover around the front of the unit has some damages and cracks, but not enough to warrant necessary repairs. Preparing unit for Hotswap shelf for SONO BELLO.
⚠️ Problem Description
MN-Minneapolis Site: MN-Minneapolis Customer: Sono Bello Customer #: 346 6545 France Ave South, Suite 302 Edina , MN 55435 Inspection #: 30216 Asset ID: 12972680 Model: Bovie - ARVV120 Notes: Electrical safety tested passed per NFPA 99 Specification [ 90 mΩ ] Ground Resistance [ 3 µA ] Chassis Leakage (Norm/Cond) [ 12 µA ] Chassis Leakage (Open Gnd) Will not power on. Unit has power, but the on/off button will not turn the unit on. https://www.ebiotrack.com/workorder.php?wo=71186
📄 Description
Bovie - Smoke Shark Smoke II Evacuator w/ Power Cord and Bovie Smoke Filter (SONO BELLO)

Timeline

📞
Case Linked Nov 11, 12:26 PM
Case Number: 00542932
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
🚨 50.0 business days
📋
▶
3 Work Order Created Jan 27, 3:59 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089130
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Jan 28, 1:48 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From: Awaiting Parts
To: On Hold
Duration in Previous: 21h 46m
🚨 13.0 business days
👷
▶
3 Technician Assigned Feb 16, 2:40 PM
Technician Assigned → Status: Assigned → 2x Labor Added
👷
Status: Assigned by Samuel Klein
From: On Hold
To: Assigned
Duration in Previous: 19d 0h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Samuel Klein Feb 16, 2:46 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5m
✔️
Status: Completed by Samuel Klein Feb 16, 3:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Samuel Klein Feb 17, 1:13 PM
From: Completed
To: Closed
Duration in Previous: 22h 5m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 19, 2:13 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🚨 106.0 business days
🧾
Invoice Created Jul 21, 9:52 AM
Invoice Number: SM-254393

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00542932
Closed
📦
Parts Order 00089130
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jan 27, 3:59 PM
Invoice #
SM-254393

Work Details (4)

Name Type Status Qty Amount Date
WL-03081710 Parts Open 1 $2.42 Jan 28, 1:48 PM
WL-03081711 Expenses Open 1 $36.16 Jan 28, 1:48 PM
WL-03107360 Labor Open 1 $119.00 Feb 16, 2:45 PM
WL-03107361 Labor Open 1 $119.00 Feb 16, 2:45 PM

Details