1/29 KSmith -- Scheduled for 2/19 with Sinan on WO-01340236. 9-11am
1/29 KSmith -- Per Jessenia, need to schedule with Sinan
ssuliman@firstchc.org
1/29 KSmith -- Sent email to schedule for 2/19
1/28 KSmith -- Sent email to schedule for 2/6
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection due
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
75 pieces
https://www.ebiotrack.com/inspection.php?iid=32011
📧
Email:Re: First Choice - LGBTQ Center -- EMSAR Inspection -- WO-01340237
Completed Jan 29, 2026
From: jdearce@firstchc.org
To: ksmith@emsar.com, ssuliman@firstchc.org
Good Morning Kourtney,
Thank you for reaching out. I am no longer the contact to schedule the inspection. @Sinan Suliman <mailto:ssuliman@firstchc.org> will be the best person to coordinate the equipment inspection.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, January 29, 2026 9:57 AM
To: Jessenia De Arce <jdearce@firstchc.org>
Subject: Re: First Choice - LGBTQ Center -
📧
Email: Re: First Choice - LGBTQ Center -- EMSAR Inspection -- WO-01340237
Completed Jan 29, 2026
To: Jdearce@firstchc.org
CC:
BCC:
Attachment: --none--
Subject: Re: First Choice - LGBTQ Center -- EMSAR Inspection -- WO-01340237
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at First Choice - LGBTQ Center located at 809 Main Street, First Floor?
If not, would you have the contact information of the person I need to speak with?
If you are the cor
📧
Email: First Choice - LGBTQ Center -- EMSAR Inspection -- WO-01340237
Completed Jan 28, 2026
To: fsuliman@firstchc.org
CC:
BCC:
Attachment: --none--
Subject: First Choice - LGBTQ Center -- EMSAR Inspection -- WO-01340237
Body:
Hi Finan,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at First Choice - LGBTQ Center located at 809 Main Street, First Floor?
If not, would you have the contact information of the person I need to speak with?
If you are the correct pers
📅
WO-01340237 - Inspection - East Hartford - First Choice - LGBTQ Center
Feb 19, 2026 1:00pm – 5:00pm
Work Order: WO-01340237
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice - LGBTQ Center
Address: 809 Main Street, First Floor, East Hartford, CT 06108
Manufacturer:
Model #:
Serial #:
Contact Name: Finan Suliman
Contact Phone: 8605281359 ext 310
Contact Ema
📅
WO-01340237 - Inspection - East Hartford - First Choice - LGBTQ Center
Feb 19, 2026 10:00am – 5:00pm
Work Order: WO-01340237
Account: First Choice Health Centers, Inc.
Customer Case Number:
Location: First Choice - LGBTQ Center
Address: 809 Main Street, First Floor, East Hartford, CT 06108
Manufacturer:
Model #:
Serial #:
Contact Name: Finan Suliman
Contact Phone: 8605281359 ext 310
C
Case #00553374 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: Standard
Annual Equipment Electrical Safety Test And Calibration Service
75 pieces
https://www.ebiotrack.com/inspection.php?iid=32011
💬Case Comment
Internal Jan 15, 2026 4:31pm
Left a voicemail follow up on the past due that is owed, account needs to pay full balance due to have the hold removed.
💬Case Comment
Internal Jan 6, 2026 2:37pm
Mark's Acct
Timeline
📞
Case Linked Dec 22, 6:00 AM
Case Number:00553374
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
🚨27.0 business days
📋
▶
2
Work Order Created Jan 27, 5:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 28, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 33m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 29, 11:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-19T15:00:00.000+0000
🚨16.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 19, 12:23 PM
Scheduled For:2026-02-19T18:00:00.000+0000
🔧
Status: Tech On Site by Mohamed ShareedFeb 19, 1:19 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 1h
⏱️
3x Labor Added Feb 19, 4:43 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2, 7
⏱️
2x Labor Added Feb 19, 5:59 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 6
⏱️
▶
2
5x Labor Added Feb 19, 7:03 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 44m, 0m
⏳3.6 business days
📄
▶
3
Status: Ready to Bill Feb 24, 10:24 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254737
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)