2/10 KKelch- per FSE, he is currently awaiting next steps
2/2 KKelch scheduled per logged email from Armani
2/2 KKelch sent Armani an email for scheduling
1/28 KKelch scheduled per logged email from Amani
1/28 KKelch sent Lindsey an email for scheduling
🔧Work Performed
1/29- investigated reported issue: exam table not level
- confirmed reported issue
- Observed 1 wheel caster not making contact with the ground by about 1/8in. All other three wheels making contact.
- The excessive wobble due to wheel caster not making contact with ground
- Attempted to find way to level casters, but there is only 1 set screw locking wheels in place. No way to adjust for leveling
- Contacted manufacturer support (Eden) sent pictures for engineer review
- Waited on response
- Manufacture support requested follow up visit to take measurements
- Follow up pending scheduling
2/9: Returned to site to take measurements of wheel casters for manufacturer support. Took multiple photos and video and sent to manufacturer support for next step actions. Resolution waiting on support determination.
4/9: installed new wheel caster. Confirmed proper functionality. Demonstrated to staff. Equipment restored
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Original Request: Procedure bed rocking. Surface moves even when all four wheels are locked
Serial: 0812611
Item: 084
VasScan Table X
📧
Email:Re: Scheduling for WO-01340243
Completed Apr 6, 2026
From: Lindsey.Wood@unitedveincenters.com
To: kaitlyn.kelch@emsar.com, Armani.Tatum@unitedveincenters.com
Please proceed with schedulingLindsey Wood, FMP | Facility ManagerEmail: Lindsey.Wood@unitedveincenters.comPhone: (813) 867-3924Emergency Maintenance: (813) 257-0460 www.unitedveincenters.comConfidentiality Notice: This e-mail, including any attachments, is the property of United Vein & Vascular Centers and is intended for the sole use of the intended recipient(s). It may contain inform
📧
Email:Re: Scheduling for WO-01340243
Completed Apr 6, 2026
From: kaitlyn.kelch@emsar.com
To: Lindsey.Wood@unitedveincenters.com, Armani.Tatum@unitedveincenters.com
Hi Lindsey and Armani,
We finally have an update and are ready to schedule. Would 4/9 with arrival between 12 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you
📧
Email:Re: Scheduling for WO-01340243
Completed Feb 2, 2026
From: Armani.Tatum@unitedveincenters.com
To: kaitlyn.kelch@emsar.com, Lindsey.Wood@unitedveincenters.com
We'll make it work for the afternoon of 2/9. Let's stick with that date.
Thanks,
ArmaniArmani Tatum, RN | Group Facility AdministratorEmail: Armani.Tatum@unitedveincenters.comPhone: (281) 715-9434 www.unitedveincenters.comConfidentiality Notice: This e-mail, including any attachments, is the property of United Vein & Vascular Centers and is intended for the sole use of the intended
📧
Email:Re: Scheduling for WO-01340243
Completed Feb 2, 2026
From: kaitlyn.kelch@emsar.com
To: Armani.Tatum@unitedveincenters.com, Lindsey.Wood@unitedveincenters.com
Good morning Armani,
I just wanted to follow up and see if the below date and time works for you.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in
📧
Email:Re: Scheduling for WO-01340243
Completed Jan 28, 2026
From: Armani.Tatum@unitedveincenters.com
To: Lindsey.Wood@unitedveincenters.com, kaitlyn.kelch@emsar.com
This is the first time you received an email from this sender (Armani.Tatum@unitedveincenters.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Good morning,
Yes 1/29 between 9-11am will work.
Thanks,
ArmaniArmani Tatum, RN | Group Facility AdministratorEmail: Armani.Tatum@unitedveince
📧
Email: Scheduling for WO-01340243
Completed Jan 28, 2026
To: lindsey.wood@unitedveincenters.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01340243
Body:
Good morning Lindsey,
I am reaching out from EMSAR to schedule the repair needed for your VasScan table at the Sugarland, TX location. Our technician, Arturo, can be there tomorrow between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsa
Feb 18, 2026 3:58pm
@Arturo Diaz @Craig Dempsey Please advise on what is needed to move forward with this WO. @Kaitlyn Kelch
Apr 14, 2026 11:15am
hi @Arturo Diaz @Craig Dempsey Please confirm parts do not need to be added to this WO. (Installed new wheel caster) Were they sent directly to the customer, or do we need to bill for them? Please add parts or note if parts were supplied by others. Thank you!