An email was sent to add parts, WO will be closed. Parts used 38C. Please check email.
2 systems that they don't communicate meaning duplicated worked is unproductive. Have to request add parts and can take days or weeks.
MD
Please assign to Maria Davis ARP to site is 53 miles. Zone 2
🔧Work Performed
02/06/2026 LC modules were unstacked, and VWD module was disassembled. Power supply, power switch button and rode were replaced and modules were stacked back.. All for lines will be flushed with mobile phase. Customer run system suitability
⚠️Problem Description
28R
SYS-LC-1200
Repair
On/Off switch doesn’t work
📄Description
Agilent G1314B - 1200 Series VWD Variable Wavelength Detector
📞Call Description
Jan 2026 LC REPAIR
MSG
Please add parts in SM SO 6008413998RE Please add parts in SM -Agilent SO 6008373282. I meant to closed on Friday but couldn't and I had to drive back home.
Feb 8, 2026
Timeline
📞
▶
4
Case Linked Jan 28, 8:22 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01340250
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
⏳2.0 business days
🔄
Status: Reschedule by Maria DavisJan 29, 6:12 PM
From:Assigned
To:Reschedule
Duration in Previous:1d 9h
⏳2.8 business days
🗓️
▶
2
Status: Scheduled Feb 3, 12:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2026-02-09T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Maria DavisFeb 6, 1:02 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 12h
⏳1.0 business days
🚗
▶
2
3x Travel Added Feb 8, 4:14 PM
3x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:2, 4.5, 2.5
✔️
▶
2
Status: Completed Feb 8, 7:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:1m
⏳4.0 business days
🔩
▶
2
3x Parts Added Feb 12, 8:15 AM
3x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:3d 12h
🚨11.8 business days
📨
▶
3
Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255302
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)