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← WO Overview

WO-01340251 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BRONXCARE HEALTH SYSTEM — 1276 FULTON AVE, BRONX NY, 104576

Jan 28, 2026 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 21 biz days
🕐 Clock stopped: Invoiced (Feb 27, 2026)
18d
▶ Clock Running
Status: Created
Jan 28 → Feb 24, 2026
18 business days (counted)
Running total: 18 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Jan 28, 2026 Invoiced: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Feb 24 Created ▶ Running 18 18
Feb 24 → Feb 27 Scheduled ▶ Running 3 21
Feb 27 → Feb 27 Completed ▶ Running 0 21
Dispatch 20.5d
Coordinators 3.0d
Field Work 0.0d
Billing 13.9d
✓ SLA Met
Dispatch
20.5 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
13.9 days
Over SLA
Created: Jan 28, 2026 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
21.0 days Total Age
⏱️
19.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562748
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25490005 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
Domingo Bermude
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340251 (current) Invoiced
Installation • Shady Messak
Created: Jan 28, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 19.0 days stuck in "Entered"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
19.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
1.5d / 1.0d SLA
L2 Review
14.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 RArnold - Dispatching to Shady for 02/26

02/10/2026 RArnold - Device cannot be located pushed due date out

01/28/2026 Emartin follow up to WO-01327860

-follow up notes-

"Follow up needed The device was unable to be located."

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25490005 Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO
🔍 Technician Findings
Coro-170
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SNV25490005 Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
GE MIC Installation - 1 COROMETRICS 170

Timeline

📞
▶
2 Case Linked Jan 28, 8:21 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01340251
Type: Installation
Priority: PC
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 24, 9:15 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-26T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 27d 0h
⏳ 3.0 business days
💵
4x Expenses Added Feb 26, 6:42 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 86
⏱️
3x Labor Added Feb 26, 7:02 PM
Type: Labor
Status: Open
Qty: 3
✔️
▶
2 Status: Completed Feb 26, 7:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
Labor Added Mar 2, 3:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 2, 3:14 PM
From: Closed
To: L2 Screening
Duration in Previous: 3d 19h
👀
Status: L2 Review by Sean Currie Mar 3, 11:11 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 19h 56m
🚨 14.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 16d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00562748
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Feb 26, 8:00 AM
Created
Jan 28, 8:25 AM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03122034 Expenses Open 1 $0.00 Feb 26, 6:42 PM
WL-03122035 Travel Open 86 $0.00 Feb 26, 6:42 PM
WL-03122036 Travel Open 86 $0.00 Feb 26, 6:42 PM
WL-03122038 Expenses Open 1 $0.00 Feb 26, 6:43 PM
WL-03122084 Labor Open 3 $0.00 Feb 26, 7:02 PM
WL-03122085 Labor Open 3 $75.00 Feb 26, 7:02 PM
WL-03122086 Labor Open 3 $250.00 Feb 26, 7:02 PM
WL-03126476 Labor Open 0.016666666666667 $38.00 Mar 2, 3:08 PM

Details