Primary Delay37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
8.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3-24 Mburris email from POC James to set for 4-3 POC sent over a list of days that work for them
3-20 Mburris email sent to POC
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 08-074510 - Asset ID: 13347063
Ferno Washington Inc - Transcend (with tracks)
Serial #: 22c186017 - Asset ID: 13347070
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 13N-263917 - Asset ID: 13347065
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 07049813 - Asset ID: 13347068
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 15N-340491 - Asset ID: 13347072
Ferno Washington Inc - Pro 28Z
Serial #: 23f009823 - Asset ID: 13347071
Ferno Washington Inc - Pro 28Z
Serial #: 25g039875 - Asset ID: 13405180
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 13n258865 - Asset ID: 13347059
Ferno Washington Inc - Model 28-Z
Serial #: 22f009007 - Asset ID: 13347069
Ferno Washington Inc - Model 28-Z
Serial #: 23f009720 - Asset ID: 13347058
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 15n340495 - Asset ID: 13347060
Ferno Washington Inc - Model 28-Z
Serial #: 23f009722 - Asset ID: 13347064
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 07057011 - Asset ID: 133470062
Ferno Washington Inc - Pro 28Z
Serial #: 24g030554 - Asset ID: 13347066
Ferno Washington Inc - Pro 28Z
Serial #: 24g030553 - Asset ID: 13347067
Email:Re: EMSAR Request for service at Beverly Hills Fire Department (Email to schedule service)
Completed Mar 24, 2026
From: jweinstein@beverlyhills.org
To: michael.burris@emsar.com
Hello Michael,
We have only 15 pieces total that need services (7 gurneys and 8 stairchairs). Please refer to Rene Yscas' notes after service for SNs and update your records.
March 31st does not work for us. Do any of these dates work?
*
April 3rd
*
April 9th
*
April 10th
*
April 15th
*
April 16th
*
April 20th
*
April 21st
*
April 22st
Thank you,
Jimmy Weinstein
Firefighter/Pa
📧
Email: EMSAR Request for service at Beverly Hills Fire Department (Email to schedule service)
Completed Mar 20, 2026
To: jweinstein@beverlyhills.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Beverly Hills Fire Department (Email to schedule service)
Body:
Hi James Weinstein,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Semi-Annual Equipment PM
21 pieces.
Here’s the location information we have on file:
Location:
Beverly Hills Fire Department
445 N REXFORD DR
Beverly Hills, CA 90210
Contact:
James Weinst
📅
WO-01340257 - Preventive Maintenance - DD: 3/31/2026 - - Beverly Hills - Beverly Hills Fire Department
Apr 3, 2026 10:00am – 4:00pm
Work Order: WO-01340257
Account: BEVERLY HILLS FIRE DEPARTMENT
Customer Case Number:
Location: Beverly Hills Fire Department
Address: 445 N REXFORD DR, Beverly Hills, CA 90210
Manufacturer:
Model #:
Serial #:
Contact Name: James Weinstein
Contact Phone: (310) 281-2700
Contact Email: jw
Timeline
📞
Case Linked Jan 28, 12:00 AM
Case Number:00562677
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 28, 8:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨37.0 business days
👷
▶
2
Status: Assigned Mar 20, 4:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:a0h5A00000GzKAdQAN, Rene Yescas
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Mar 24, 7:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-04-03T17:00:00.000+0000
⏳3.6 business days
📅
Dispatch Scheduled by Rene YescasMar 27, 1:22 PM
Scheduled For:2026-04-03T12:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Michael BurrisApr 1, 5:53 PM
Scheduled For:2026-04-03T14:00:00.000+0000
⏳2.8 business days
🚗
▶
2
22x Travel Added Apr 4, 10:49 AM
22x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:10d 15h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 7, 4:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨82.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-258647
Bottlenecks
Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)