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WO-01340261 ↗ ServiceMax

MARION TOWNSHIP FIRE DEPARTMENT OH • Preventive Maintenance • PSM

📍 Marion Township Fire Department — 762 E Center St, Marion OH, 43302

Jan 28, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 6 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 10 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 5, 2026
15 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 5 Ready for Scheduling ▶ Running 6 6
Feb 5 → Feb 11 Assigned ▶ Running 4 10
Feb 11 → Mar 5 Scheduled ▶ Running 15 25
Dispatch 0.0d
Coordinators 27.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.5 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
25.6 days Total Age
⏱️
15.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562678
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32713
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ben Meddles
Owner
Leona Coonrod
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340261 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 28, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 15.5 days stuck in "Scheduled"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA
Closed
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen spoke with Chief Meddles and he said all units are up and running as they should and said we can send Brandon out to do PMs next week Thursday 3/5/2026.


2/26/2026 CRamen left a vm for Chief Meddles following up on his recent Stretcher repair and to see if we can send Brandon out to do PMs next week Thursday 3/5/2026 instead of Monday 3/9. Awaiting callback. 


2/1/2026 CRamen spoke with Chief Medles ans told him TBracken has parts for both repairs and DAntolin is picking them up Friday. Scheduled repair for Tuesday 2/17/2026 with tech arrival between 8-10am. He also scheduled for Brandon to come by for PMs on Monday 3/9/2026 with arrival times between 8-10am. 


2/5/2026 CRamen left a vm for a returned call to schedule. Call logged on WO-01340261

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N124947 - Asset ID: 13293716 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N124948 - Asset ID: 13293719 Stryker Medical - 6390 Power-LOAD Serial #: 151140128 - Asset ID: 13293721 Stryker Medical - 6506 PowerPro Serial #: 141239555 - Asset ID: 13293717 Stryker Medical - 6506 PowerPro Serial #: 2004003500396 - Asset ID: 13293720
🔍 Technician Findings
pm
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32713

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562678
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 28, 8:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
2 Technician Assigned Feb 5, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 1h
⚠️ 5.0 business days
🗓️
2 Status: Scheduled Feb 11, 2:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-09T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Charles Ramen Feb 26, 4:43 PM
Scheduled For: 2026-03-05T14:00:00.000+0000
⚠️ 5.9 business days
⏱️
2 11x Labor Added Mar 5, 4:55 PM
11x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 22d 2h
4.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 20h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256203

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

📞
Case 00562678
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Mar 5, 9:00 AM
Created
Jan 28, 8:33 AM
Invoice #
SM-256203

Work Details (11)

Name Type Status Qty Amount Date
WL-03132145 Labor Open 1 $0.00 Mar 5, 4:55 PM
WL-03132146 Labor Open 3 $0.00 Mar 5, 4:55 PM
WL-03132147 Travel Open 160 $0.00 Mar 5, 4:55 PM
WL-03132148 Labor Open 0.5 $0.00 Mar 5, 4:55 PM
WL-03132149 Labor Open 0.5 $0.00 Mar 5, 4:55 PM
WL-03132150 Labor Open 0.5 $0.00 Mar 5, 4:55 PM
WL-03132151 Labor Open 0.5 $0.00 Mar 5, 4:55 PM
WL-03132152 Labor Open 3 $0.00 Mar 5, 4:55 PM
WL-03132153 Travel Open 160 $0.00 Mar 5, 4:55 PM
WL-03132154 Parts Open 2 $23.36 Mar 5, 4:56 PM
WL-03132155 Parts Open 2 $17.52 Mar 5, 4:56 PM

Details