Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
🕐 Clock stopped: Canceled (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 10, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 14 of ? biz days used
7d
▶ Clock Running
Status: Reschedule
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Jan 28, 2026
Canceled: Feb 27, 2026
Show SLA Clock Detail (9 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 28 → Jan 28 |
Created |
▶ Running
|
0 |
0 |
| Jan 28 → Jan 29 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Jan 29 → Jan 29 |
Assigned |
▶ Running
|
0 |
1 |
| Jan 29 → Feb 10 |
Scheduled |
▶ Running
|
8 |
9 |
| Feb 10 → Feb 10 |
Entered |
▶ Running
|
0 |
9 |
| Feb 10 → Feb 10 |
Assigned |
▶ Running
|
0 |
9 |
| Feb 10 → Feb 18 |
Scheduled |
▶ Running
|
5 |
14 |
| Feb 18 → Feb 27 |
Reschedule |
▶ Running
|
7 |
21 |
| Feb 27 → Feb 27 |
Entered |
▶ Running
|
0 |
21 |
Coordinators
24.8 days
Over SLA
Created: Jan 28, 2026
Due: Mar 31, 2026
Completed: Feb 27, 2026 (32 days early)
⏱️
8.8d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
17.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00562684
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM
78 Pcs
https://www.ebiotrack.com/inspection.php?iid=32718
🚨
Primary Delay
8.8 days stuck in "Scheduled"
⏱️
Total Delay
17.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.0d
/ 1.0d SLA
Scheduled
14.8d
/ 2.0d SLA
Reschedule
8.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/27 KHardison - Cancelling, not needed.
2/27 KSmith -- WO is not needed and can be cancelled. All time billed on WO-01340275
2/18 SRogers: Updating to reschedule since this was not used yesterday.
⚠️
Problem Description
Semi-Annual Equipment PM
78 Pcs
https://www.ebiotrack.com/inspection.php?iid=32718
Timeline
📞
Case Number:
00562684
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
1d 3h, 0m
📅
Scheduled For:
2026-02-09T14:00:00.000+0000
📅
Scheduled For:
2026-02-11T14:00:00.000+0000
📅
📅
Scheduled For:
2026-02-12T14:00:00.000+0000
🆕
📅
Scheduled For:
2026-02-23T14:00:00.000+0000
📅
Scheduled For:
2026-02-17T18:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
7d 22h
🆕
From:
Reschedule
To:
Entered
Duration in Previous:
8d 23h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
49m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance