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WO-01340265 ↗ ServiceMax

LITCHFIELD FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Litchfield Fire Department - Edwards St — 201 E. Edwards St, Litchfield IL, 62056

Jan 28, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 2 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 23, 2026
15 business days (counted)
Running total: 17 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 17, 2026
16 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 30 Ready for Scheduling ▶ Running 2 2
Jan 30 → Feb 23 Assigned ▶ Running 15 17
Feb 23 → Mar 17 Scheduled ▶ Running 16 33
Mar 17 → Mar 17 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 35.9d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.9 days
Over SLA
Field Work
0.9 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
34.0 days Total Age
⏱️
16.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562685
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 8 pcs https://www.ebiotrack.com/inspection.php?iid=32720
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chad Dooley
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340265 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Jan 28, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 16.9 days stuck in "Scheduled"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
16.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
04-Scheduled
0.0d
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 KKelch called Chad to schedule for 3/17 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Semi-Annual Equipment PM on 8 pieces of equipment.
🔍 Technician Findings
Semi-Annual Equipment PM. No damage found.
⚠️ Problem Description
Semi-Annual Equipment PM 8 pcs https://www.ebiotrack.com/inspection.php?iid=32720

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562685
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 8:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 30, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 11:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-17T14:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Blake Ward Mar 17, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 23h
✔️
Status: Completed by Blake Ward Mar 17, 6:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 25m
⏱️
▶
3 12x Labor Added Mar 17, 6:54 PM
12x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 28m
🏁
Status: Closed by Blake Ward
From: 04-Scheduled
To: Closed
Duration in Previous: 4m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 9:24 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
🧾
Invoice Created Mar 20, 7:00 PM
Invoice Number: SM-257104

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00562685
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Mar 17, 10:00 AM
Created
Jan 28, 8:38 AM
Invoice #
SM-257104

Work Details (12)

Name Type Status Qty Amount Date
WL-03148109 Labor Open 0.5 $0.00 Mar 17, 6:54 PM
WL-03148110 Labor Open 0.25 $0.00 Mar 17, 6:54 PM
WL-03148111 Labor Open 1.75 $0.00 Mar 17, 6:54 PM
WL-03148112 Travel Open 100 $0.00 Mar 17, 6:54 PM
WL-03148113 Labor Open 1 $0.00 Mar 17, 6:54 PM
WL-03148114 Labor Open 0.25 $0.00 Mar 17, 6:54 PM
WL-03148115 Labor Open 1 $0.00 Mar 17, 6:54 PM
WL-03148116 Labor Open 0.5 $0.00 Mar 17, 6:54 PM
WL-03148117 Labor Open 1 $0.00 Mar 17, 6:54 PM
WL-03148118 Labor Open 1.75 $0.00 Mar 17, 6:54 PM
WL-03148119 Travel Open 180 $0.00 Mar 17, 6:54 PM
WL-03148120 Labor Open 0.25 $0.00 Mar 17, 6:54 PM

Details