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WO-01340266 ↗ ServiceMax

LEWISBURG FIRE & EMS • Preventive Maintenance • PSM

📍 Lewisburg Fire and EMS — 116 S. Commerce Street, Lewisburg OH, 45338

Jan 28, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 4, 2026
18 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 5 Ready for Scheduling ▶ Running 6 6
Feb 5 → Feb 5 Assigned ▶ Running 0 6
Feb 5 → Mar 4 Scheduled ▶ Running 18 24
Dispatch 0.0d
Coordinators 26.0d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.0 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
24.7 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
27.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562672
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32707
Priority
Standard
Origin
Email
Reason
New Case
Contact
B.J. Sewert
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340266 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 28, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 CRamen spoke with BJ and scheduled for Wednesday 3/4/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 050840455 - Asset ID: 13262400 Stryker Medical - 6252 Stair-Pro Serial #: 050939166 - Asset ID: 13262403 Stryker Medical - 6506 PowerPro Serial #: 1911003500288 - Asset ID: 13262401 Stryker Medical - 6390 Power-LOAD Serial #: 1910012400205 - Asset ID: 132624399 Stryker Medical - 6390 Power-LOAD Serial #: 2207012400514 - Asset ID: 13262402 Stryker Medical - 6506 PowerPro Serial #: 2206020700261 - Asset ID: 13262404
⚠️ Problem Description
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32707

Timeline

📞
Case Linked Jan 28, 12:00 AM
Case Number: 00562672
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Feb 5, 10:17 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 1h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-04T14:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Scott Roberts Mar 4, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 23h
⏱️
▶
2 12x Labor Added Mar 4, 5:06 PM
12x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6h 51m
⏱️
2x Labor Added Mar 4, 5:11 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 144
⚠️ 5.9 business days
📄
▶
2 Status: Ready to Bill Mar 11, 12:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256187

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

📞
Case 00562672
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Mar 4, 9:00 AM
Created
Jan 28, 8:39 AM
Invoice #
SM-256187

Work Details (14)

Name Type Status Qty Amount Date
WL-03130406 Labor Open 0.75 $0.00 Mar 4, 5:06 PM
WL-03130407 Labor Open 0.5 $0.00 Mar 4, 5:06 PM
WL-03130408 Labor Open 2.5 $0.00 Mar 4, 5:06 PM
WL-03130409 Travel Open 144 $0.00 Mar 4, 5:06 PM
WL-03130402 Labor Open 0.75 $0.00 Mar 4, 5:06 PM
WL-03130403 Labor Open 1 $0.00 Mar 4, 5:06 PM
WL-03130404 Labor Open 0.5 $0.00 Mar 4, 5:06 PM
WL-03130405 Labor Open 1 $0.00 Mar 4, 5:06 PM
WL-03130410 Parts Open 1 $21.29 Mar 4, 5:07 PM
WL-03130411 Parts Open 2 $23.36 Mar 4, 5:07 PM
WL-03130412 Parts Open 1 $21.29 Mar 4, 5:07 PM
WL-03130413 Parts Open 2 $23.36 Mar 4, 5:07 PM
WL-03130431 Labor Open 2.75 $0.00 Mar 4, 5:11 PM
WL-03130432 Travel Open 144 $0.00 Mar 4, 5:11 PM

Details