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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340267 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Jan 28, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 6 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Feb 19, 2026
15 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 26, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 19 Ready for Release ⏸ Paused 15 —
Feb 19 → Feb 26 Ready for Scheduling ▶ Running 5 5
Feb 26 → Feb 26 Scheduled ▶ Running 0 5
Feb 26 → Feb 28 Tech On Site ▶ Running 1 6
Dispatch 0.3d
Holding 16.0d (excluded)
Coordinators 6.6d
Field Work 1.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
16.0 days
Coordinators
6.6 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 28, 2026 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
22.0 days Total Age
⏱️
16.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 26, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562752
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Alan Maglinte
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340267 (current) Invoiced
FCO • Allan Klus
Created: Jan 28, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 200 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
16.0d
Ready for Scheduling
5.9d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 SRobinson- Created follow up WO as requested. (WO-01354964)

02/26/2026 RFosbury dispatch to Allan K

02/19/2026 YEspino Called 443-444-4424 to speak to Mike Rodman to verify the EV300 Vent in question. Was able to speak to Mike and he advised he would transfer me over to the Respt dept. Was in fact sent to the biomed dept, Was able to speak to Romeo Corpuz and he was able to confirm the device in question. He asked to also tag Alan because he is not onsite which is why he is not answering. (Alan Maglinte: Call 443-444-3965, Email: alan.o.maglinte@medstar.net) (Romeo Corpuz: Call443-444-3965, Email: romeo.a.corpuz@medstar.net)


02/19/2026 YEspino Called 443-444-3965 to speak to Alan Maglinte to verify the EV300 Vent in question. Was unable to speak to him so i left a message.


01/28/2026 EMartin follow up to WO-01245031

-follow up notes-

"Return to complete FCO after repairs are completed."

🔧 Work Performed
Implemented FCO8600081 on one device per for FCO instructions and Trilogy Service Manual. All required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jan 28, 8:27 AM
Case Number: 00562752
Subject:
Status: Closed
📋
Work Order Created Jan 28, 8:40 AM
Work Order: WO-01340267
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Jan 28, 11:23 AM
From: Entered
To: Ready for Release
Duration in Previous: 2h 42m
🚨 16.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Feb 19, 11:42 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 26, 9:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-26T05:00:00.000+0000, 2026-02-26T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 22h
🔧
Status: Tech On Site by Allan Klus Feb 26, 3:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 41m
⏱️
Labor Added Feb 26, 6:39 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Feb 26, 6:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 4
⏱️
4x Labor Added Feb 27, 11:41 AM
Type: Labor
Status: Open
Qty: 0.5, 0.25, 0.75, 1.25
⏱️
Labor Added Feb 27, 2:46 PM
Type: Labor
Status: Open
Qty: 2.5
💵
4x Expenses Added Feb 27, 7:01 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 123
⏱️
▶
2 Labor Added Feb 27, 7:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1d 3h
⏱️
▶
2 2x Labor Added Feb 27, 7:44 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 33m, 0m
⏳ 2.5 business days
⏱️
Labor Added Mar 3, 10:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 10:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00562752
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 25, 7:00 PM
Created
Jan 28, 8:40 AM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03122018 Labor Open 0.5 $0.00 Feb 26, 6:39 PM
WL-03122057 Labor Open 0.5 $0.00 Feb 26, 6:56 PM
WL-03122058 Travel Open 4 $0.00 Feb 26, 6:56 PM
WL-03123205 Labor Open 0.5 $0.00 Feb 27, 11:41 AM
WL-03123206 Labor Open 0.25 $0.00 Feb 27, 11:41 AM
WL-03123207 Labor Open 0.75 $0.00 Feb 27, 11:41 AM
WL-03123208 Labor Open 1.25 $237.50 Feb 27, 11:41 AM
WL-03123610 Labor Open 2.5 $237.50 Feb 27, 2:46 PM
WL-03124092 Expenses Open 1 $0.00 Feb 27, 7:01 PM
WL-03124093 Expenses Open 1 $0.00 Feb 27, 7:01 PM
WL-03124094 Expenses Open 1 $0.00 Feb 27, 7:01 PM
WL-03124095 Travel Open 123 $0.00 Feb 27, 7:01 PM
WL-03124124 Labor Open 3.25 $310.00 Feb 27, 7:12 PM
WL-03124170 Labor Open 0.75 $0.00 Feb 27, 7:44 PM
WL-03124171 Travel Open 3 $0.00 Feb 27, 7:44 PM
WL-03127593 Labor Open 0.016666666666667 $76.00 Mar 3, 10:40 AM

Details