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WO-01340268 ↗ ServiceMax

BARRINGTON FIRE DEPARTMENT (IL) • Preventive Maintenance • PSM

📍 Barrington Fire Department — 400 N Northwest Hwy, Barrington IL, 60010

Jan 28, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 16, 2026
12 business days (counted)
Running total: 12 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 20 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 16 Ready for Scheduling ▶ Running 12 12
Feb 16 → Feb 24 Assigned ▶ Running 6 18
Feb 24 → Feb 25 Entered ▶ Running 1 19
Feb 25 → Feb 26 Ready for Scheduling ▶ Running 1 20
Feb 26 → Feb 26 Assigned ▶ Running 0 20
Feb 26 → Mar 23 Scheduled ▶ Running 17 37
Dispatch 1.2d
Coordinators 38.2d
Billing 4.8d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Coordinators
38.2 days
Over SLA
Billing
4.8 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
30.2 days Total Age
⏱️
17.2d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562686
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32721
Priority
Standard
Origin
Email
Reason
New Case
Contact
Beau Sanchez
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340268 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 28, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 17.2 days stuck in "Scheduled"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
17.2d / 2.0d SLA
Closed
3.6d / 1.0d SLA
WO Correction Needed
4.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/24/26 DPatton - Please sync WO from EBT to servicemax. (I tried to sync but error message saying Overlapping Time)

3/16 LY - unable to close

2/26/2026 CRamen spoke with Megan and scheduled for Thursday 3/12/2026 with tech arrival between 8-10am.


2/23 KKelch called Beau to schedule for 2/24 between 9 and 11 am. Advised to call back on Wednesday.

2/16 KKelch called Beau to schedule for 2/24 between 9 and 11 am. Left info. 

🔧 Work Performed
Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 071240531 - Asset ID: 13343946 Stryker Medical - 6390 Power-LOAD Serial #: 1910003400330 - Asset ID: 13343947 Stryker Medical - 6500 PowerPro Serial #: 1907003500207 - Asset ID: 1334394 Stryker Medical - 6500 PowerPro Serial #: 091041118 - Asset ID: 13291870 Stryker Medical - 6500 PowerPro Serial #: 1912003500426 - Asset ID: 13291874 Stryker Medical - 6390 Power-LOAD Serial #: 1910003400225 - Asset ID: 13291873 Stryker Medical - 6252 Stair-Pro Serial #: 081040153 - Asset ID: 13291876 Stryker Medical - 6252 Stair-Pro Serial #: 081040152 - Asset ID: 13291872
🔍 Technician Findings
pm
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32721

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562686
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Feb 16, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 5h
⚠️ 6.0 business days
🆕
Status: Entered by Charles Ramen Feb 24, 5:45 PM
From: Assigned
To: Entered
Duration in Previous: 8d 3h
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 25, 8:34 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 48m
⏳ 2.0 business days
👷
▶
3 Status: Assigned Feb 26, 5:12 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-12T13:00:00.000+0000
🚨 17.8 business days
✔️
Status: Completed by Lawrence Yoder Mar 23, 1:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 18h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 24, 1:47 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 0h
⚠️ 5.0 business days
⏱️
▶
3 17x Labor Added Mar 30, 1:56 PM
17x Labor Added → Status: Closed → 2x Expenses Added
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 0h
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
📄
Status: Ready to Bill by Diane Patton Mar 31, 11:47 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 49m, 0m
🚨 88.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257894

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 17.2 business days (threshold: 2.0 business days)
Exceeded by 15.2 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

📞
Case 00562686
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Mar 12, 9:00 AM
Created
Jan 28, 8:40 AM
Invoice #
SM-257894

Work Details (19)

Name Type Status Qty Amount Date
WL-03165382 Labor Open 0.25 $0.00 Mar 30, 1:56 PM
WL-03165383 Labor Open 0.5 $0.00 Mar 30, 1:56 PM
WL-03165384 Labor Open 1 $0.00 Mar 30, 1:56 PM
WL-03165385 Labor Open 0.5 $0.00 Mar 30, 1:56 PM
WL-03165386 Labor Open 1 $0.00 Mar 30, 1:56 PM
WL-03165387 Labor Open 0.5 $0.00 Mar 30, 1:56 PM
WL-03165388 Labor Open 0.75 $0.00 Mar 30, 1:56 PM
WL-03165389 Labor Open 1 $0.00 Mar 30, 1:56 PM
WL-03165390 Travel Open 30 $0.00 Mar 30, 1:56 PM
WL-03165391 Parts Open 2 $23.36 Mar 30, 1:56 PM
WL-03165392 Parts Open 2 $18.04 Mar 30, 1:56 PM
WL-03165393 Parts Open 11 $25.08 Mar 30, 1:56 PM
WL-03165394 Parts Open 1 $166.05 Mar 30, 1:56 PM
WL-03165395 Parts Open 2 $23.36 Mar 30, 1:56 PM
WL-03165396 Parts Open 2 $18.04 Mar 30, 1:56 PM
WL-03165397 Parts Open 2 $145.80 Mar 30, 1:56 PM
WL-03165398 Parts Open 11 $25.08 Mar 30, 1:56 PM
WL-03165403 Expenses Open 1 $0.00 Mar 30, 1:59 PM
WL-03165404 Expenses Open 1 $0.00 Mar 30, 1:59 PM

Details