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WO-01340270 ↗ ServiceMax

SNOW HILL VOLUNTEER FIRE COMPANY • Preventive Maintenance • PSM

📍 Snow Hill Volunteer Fire Company — 4718 Snow Hill Rd., Snow Hill MD, 21863

Jan 28, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 18, 2026
14 business days (counted)
Running total: 14 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 10, 2026
14 business days (counted)
Running total: 28 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 26, 2026
12 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 18 Ready for Scheduling ▶ Running 14 14
Feb 18 → Mar 10 Assigned ▶ Running 14 28
Mar 10 → Mar 26 Scheduled ▶ Running 12 40
Dispatch 0.0d
Coordinators 43.0d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Field Work
0.5 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
40.7 days Total Age
⏱️
15.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
40.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562687
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32722
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Holloway
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340270 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Jan 28, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/17 MOwens Sent a FU email to John that I will change the schedule date from 3/23 to 3/26 instead.

3/10 MOwens John replied back to the email and said any day works to schedule. Replied back to confirm the visit for Mon. 3/23 with arrival around 11am.

3/4 MOwens Sent email to John Holloway asking for good dates during March to schedule the PM visit.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 031239003 - Asset ID: 13279255 Stryker Medical - 6500 PowerPro Serial #: 100941408 - Asset ID: 13279256 Stryker Medical - 6390 Power-LOAD Serial #: 161141096 - Asset ID: 13279257 Stryker Medical - 6252 Stair-Pro Serial #: 070239513 - Asset ID: 13279261 Stryker Medical - 6506 PowerPro Serial #: 130349285 - Asset ID: 13279259 Stryker Medical - 6390 Power-LOAD Serial #: 2311012700022 - Asset ID: 13279260 Stryker Medical - 6252 Stair-Pro Serial #: 040339562 - Asset ID: 13279258 Stryker Medical - 6500 PowerPro Serial #: 110540054 - Asset ID: 13279262 Stryker Medical - 6390 Power-LOAD Serial #: 121240756 - Asset ID: 13279263
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32722

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562687
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 8:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 0h
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Mar 10, 9:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 17, 11:07 AM
Scheduled For: 2026-03-26T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 26, 1:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 4h
⏱️
4x Labor Added Mar 26, 1:49 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.25, 160
💵
▶
3 2x Expenses Added Mar 26, 5:15 PM
2x Expenses Added → 9x Labor Added → Status: Closed
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 0.66666666666667, 0.33333333333333, 0.5, 0.50027777777778, 0.66694444444444
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 4h 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 30, 2:53 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 21h, 0m
🚨 89.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257811

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00562687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Mar 26, 11:00 AM
Created
Jan 28, 8:44 AM
Invoice #
SM-257811

Work Details (15)

Name Type Status Qty Amount Date
WL-03160974 Labor Open 3.25 $0.00 Mar 26, 1:49 PM
WL-03160975 Travel Open 160 $0.00 Mar 26, 1:49 PM
WL-03160976 Travel Open 160 $0.00 Mar 26, 1:49 PM
WL-03160977 Expenses Open 1 $0.00 Mar 26, 1:49 PM
WL-03161462 Expenses Open 1 $0.00 Mar 26, 5:15 PM
WL-03161461 Labor Open 3.25 $0.00 Mar 26, 5:15 PM
WL-03161468 Labor Open 0.66666666666667 $0.00 Mar 26, 5:18 PM
WL-03161469 Labor Open 0.33333333333333 $0.00 Mar 26, 5:18 PM
WL-03161470 Labor Open 0.5 $0.00 Mar 26, 5:18 PM
WL-03161471 Labor Open 0.66666666666667 $0.00 Mar 26, 5:18 PM
WL-03161472 Labor Open 0.50027777777778 $0.00 Mar 26, 5:18 PM
WL-03161473 Labor Open 0.33333333333333 $0.00 Mar 26, 5:18 PM
WL-03161474 Labor Open 0.66694444444444 $0.00 Mar 26, 5:18 PM
WL-03161466 Labor Open 0.33333333333333 $0.00 Mar 26, 5:18 PM
WL-03161467 Labor Open 0.5 $0.00 Mar 26, 5:18 PM

Details