6/19/26 DPatton - Chatter to NB - When customer finally answered our call we were notified that Stryker came out to complete all service and we are no longer needed.
6/10/26 CDempsey- ***SAME DAY CLOSURE*** miss should not count against tech. Tech did not mark wo as Serviced, and wasn't aware. Chatter was not received by tech or myself.
6/8 KKelch called Ryan back to schedule for 6/19 with arrival between 9 and 11 am. He let me know that he had canceled his contract with EMSAR and went over to Stryker who got these completed. I advised that we'd get this closed out for him. Sent chatter to FSE/SUP to close.
6/5 KKelch called Ryan to schedule for 6/19 with arrival between 9 and 11 am. Left VM.
5/21 Kkelch called Ryan to schedule for 5/22 with arrival between 9 and 11 am. Left VM.
5/21/26 CDempsey- contacting Blake to review this wo. There are a few units remaining that weren't available when onsite. Will to return. Putting into Reschedule.
5/7/26 CDempsey- Text Blake about this Past Scheduled wo. Looks like should be a follow up.
4/22 KKelch called Ryan to reschedule due to FSE on bereavement for 4/28 with an arrival between 9:30 and 11:30 am. Customer confrimed.
4/20 KKelch called Ryan to schedule for 4/23 between 9:30 and 11:30 am. Customer confirmed.
4/7 KKelch called Shawne to schedule for 4/14 between 2 and 3 pm. Left VM.
🔧Work Performed
When customer finally answered our call we were notified that Stryker came out to complete all service and we are no longer needed.
🔍Technician Findings
S# 160240464 Power load will not charge. Found charging coil wire is damaged and needs to be replaced. 6390-001-066S Coil housing assy.
6/5 KKelch called Ryan to schedule for 6/19 with arrival between 9 and 11 am. Left VM.
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Outbound to +12173458441
Completed Apr 22, 2026
4/22 KKelch called Ryan to reschedule for 4/28 with an arrival between 9:30 and 11:30 am. Customer confrimed.
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Outbound to +12173458441
Completed Apr 20, 2026
4/20 KKelch called Ryan to schedule for 4/23 between 9:30 and 11:30 am. Customer confirmed.
Apr 6, 2026 10:31am
Hi @Kaitlyn Kelch, I see Blake is scheduled for a return trip out to IL on 4/14. We have another EMS customer ~33mi away that may be up for scheduling their PM (1 iNX cot & manual fastener). 301 E S 2nd St., Findlay IL
Would he have time to stop by Findlay during this visit? cc @Lauren Oberg @Craig Dempsey
Apr 20, 2026 10:55am
Hi @Rhea Berry. Chattering here as the Chief of Charleston Fire emailed me this morning:
"I wanted to follow up and confirm the date for the remaining preventive maintenance on our equipment. We had April 14th marked on our calendar for your technicians to complete the final PM; however, no one arrived, and we did not receive any communication about rescheduling.
Could you please confirm the updated date for the remaining PM work?"
I don't see any notes/activity on the WO indicating why/how the appt was rescheduled. Please confirm I can either copy you on the email with the chief and or pass this along to Kaitlyn to get in touch with him today? Meister.Tim@co.coles.il.us, Office: 217-345-2134, Cell: 217-202-4760
cc @Lauren Oberg
Jun 8, 2026 11:19am
@Blake Ward Please close out WO. Thanks! CC: @Craig Dempsey
Jun 19, 2026 1:32pm
hi @Natosha Beierschmitt Tech noted in work performed "When customer finally answered our call we were notified that Stryker came out to complete all service and we are no longer needed".
In EBT, it looks like the units we're PM'd & sync'd. Just FYI. Since this is an annuity, I'll push the billing through at $0.00. WO is in RTB.
Timeline
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Case Linked Jan 28, 12:01 AM
Case Number:00562680
Subject:eBiotrack - Automated New Inspection Created