3/20/2026 CRamen Logged email confirming Thursday and Friday 4/9-4/10/2026 with an arrival window between 8-10am.
3/3/2026 CRamen Logged email requesting Thursday 3/9/2026 thru friday 3/10 with an arrival window between 8-10am. Placeholder set
2/4/2026 CRamen called and Billy is out on a run and was asked to send a email. Logged email requesting Monday 3/9/2026 with tech arrival between 9-11am working through Wednesday 3/11. Placeholder set
🔧Work Performed
Ferno Washington Inc - iNX
Serial #: 18F003720 - Asset ID: 13166842
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 15N-339253 - Asset ID: 13166838
Ferno Washington Inc - iNX
Serial #: 18F003717 - Asset ID: 13166845
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 15N-339255 - Asset ID: 13166847
Ferno Washington Inc - iNX
Serial #: 21S024308 - Asset ID: 13166839
Stryker Medical - 6252 Stair-Pro
Serial #: 050340051 - Asset ID: 13166832
Ferno Washington Inc - iNX
Serial #: 21S024307 - Asset ID: 13166835
Stryker Medical - 6252 Stair-Pro
Serial #: 120141238 - Asset ID: 13166841
Stryker Medical - 6252 Stair-Pro
Serial #: 040740010 - Asset ID: 13166836
Stryker Medical - 6252 Stair-Pro
Serial #: 120140955 - Asset ID: 13166844
Ferno Washington Inc - iNLine (Series)
Serial #: 36474 - Asset ID: 13166848
Ferno Washington Inc - iNLine (Series)
Serial #: 47841 - Asset ID: 13166837
Ferno Washington Inc - iNLine (Series)
Serial #: 45115 - Asset ID: 13166843
Ferno Washington Inc - iNLine (Series)
Serial #: 36471 - Asset ID: 13166840
Ferno Washington Inc - iNLine (Series)
Serial #: 48571 - Asset ID: 13166846
Ferno Washington Inc - iNLine (Series)
Serial #: 47830 - Asset ID: 13166834
Ferno Washington Inc - Pro 28Z
Serial #: 20F006583 - Asset ID: 13166833
Ferno Washington Inc - Pro 28Z
Serial #: 20F006503 - Asset ID: 13166849
Ferno Washington Inc - iNX
Serial #: 23c198673 - Asset ID: 13254655
🔍Technician Findings
Powered Cot SN-23c198672 Asset ID-13166850 In OH @ Ferno
Email:Re: EMSAR Request for service at Grayson County EMS (Email to schedule service)
Completed Mar 20, 2026
From: dallas609@comcast.net
To: cramen@emsar.com
Any date On 03/18/2026 10:22 AM CDT Charles Ramen <cramen@emsar.com> wrote: Hi Billy Dallas, I hope you’re doing well. I’m reaching out to schedule a service appointment for inspection: Semi-Annual Equipment PM 20 pieces. Stryker/Ferno EMS Here’s the location information we have on file:Location:Grayson County EMS110 North Main StreetLeitchfield, KY 42754Contact:Billy Dallas2702599601 We currently have availability on Thursday and Frid
📧
Email: EMSAR Request for service at Grayson County EMS (Email to schedule service)
Completed Mar 18, 2026
To: dallas609@comcast.net
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Grayson County EMS (Email to schedule service)
Body:
Hi Billy Dallas,
I hope you’re doing well. I’m reaching out to schedule a service appointment for inspection: Semi-Annual Equipment PM
20 pieces. Stryker/Ferno EMS
Here’s the location information we have on file:
Location:
Grayson County EMS
110 North Main Street
Leitchfield, KY 42754
Contact:
Billy Dallas
2702599601
We cur
📧
Email: EMSAR Request for service at Grayson County EMS (Email to schedule service)
Completed Mar 3, 2026
To: dallas609@comcast.net
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Grayson County EMS (Email to schedule service)
Body:
Hi Billy Dallas,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Semi-Annual Equipment PM on EMS Stretchers, Stair Chairs and Lockdowns
20 pieces
Here’s the location information we have on file:
Location:
Grayson County EMS
110 North Main Street
Leitchfield, KY 42754
Contact:
B
📋
Outbound to +12702599601
Completed Mar 3, 2026
📋
Outbound to +12702599601
Completed Feb 4, 2026
2/4/2026 CRamen called and Billy is out on a run and was asked to send a email.
Work Order: WO-01340273
Account: GRAYSON COUNTY EMS
Customer Case Number:
Location: Grayson County EMS
Address: 110 North Main Street, Leitchfield, KY 42754
Manufacturer:
Model #:
Serial #:
Contact Name: Billy Dallas
Contact Phone: 2702599601
Contact Email: dallas609@comcast.net
Due Date: 3/31/2
Timeline
📞
Case Linked Jan 28, 12:01 AM
Case Number:00562681
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 28, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 4, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 7h
🚨31.9 business days
🗓️
▶
2
Status: Scheduled Mar 20, 11:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-04-09T12:00:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Scott RobertsApr 9, 11:25 AM
From:Scheduled
To:Tech On Site
Duration in Previous:20d 0h
💵
2x Expenses Added Apr 9, 5:38 PM
Type:Expenses
Status:Open
Qty:1
🚗
▶
2
15x Travel Added Apr 9, 11:31 PM
15x Travel Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From:Tech On Site
To:05-Tech-Off-Site
Duration in Previous:12h 6m
🔧
Status: Tech On Site by Scott RobertsApr 10, 11:33 AM
From:05-Tech-Off-Site
To:Tech On Site
Duration in Previous:12h 2m
⏱️
▶
2
13x Labor Added Apr 10, 7:03 PM
13x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:7h 31m
⏳2.6 business days
📄
Status: Ready to Bill by Diane PattonApr 14, 5:46 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 22h, 0m
🚨77.8 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-259255
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 31.3 business days (threshold: 4.0 business hours)
Exceeded by 30.8 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)