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WO-01340275 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #73 — 651 Route 37, Toms River NJ, 08755

Jan 28, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 17, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 28, 2026 Invoiced: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Feb 17 Scheduled ▶ Running 13 13
Dispatch 0.0d
Coordinators 14.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.4 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Feb 17, 2026 (42 days early)
📅
13.9 days Total Age
⏱️
14.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562682
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 78 pieces https://www.ebiotrack.com/inspection.php?iid=32717
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Leona Coonrod
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340275 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 28, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 14.2 days stuck in "Scheduled"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
14.2d / 2.0d SLA
05-Tech-Off-Site
1.1d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 KSmith -- PMs have been scheduled with Dexter to begin the week of 2/2 on WO-01328227

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 1910010000243 - Asset ID: 13289019 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900268 - Asset ID: 13289020 Stryker Medical - 6507 Power-Pro 2 Serial #: 2312000792 - Asset ID: 13319904 Stryker Medical - 6252 Stair-Pro Serial #: 150639310 - Asset ID: 13289006 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 18N-403011 - Asset ID: 13289005 Ferno Washington Inc - 185 Stat Trac Series Serial #: 18C-146632 - Asset ID: 13289007 Stryker Medical - 6506 PowerPro Serial #: 130840369 - Asset ID: 13175464 Stryker Medical - 6252 Stair-Pro Serial #: 140639404 - Asset ID: 13175465 Ferno Washington Inc - Model 175 (Series) Serial #: 13N-262688 - Asset ID: 13175466 Stryker Medical - 6506 PowerPro Serial #: 1905003500515 - Asset ID: 13175490 Stryker Medical - 6252 Stair-Pro Serial #: 060739425 - Asset ID: 13175491 Ferno Washington Inc - Model 175 (Series) Serial #: Truck 228 - Asset ID: 13175492 Stryker Medical - 6506 PowerPro Serial #: 2001003500225 - Asset ID: 13289145 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900044 TRK #222 - Asset ID: 13289139 Stryker Medical - 6252 Stair-Pro Serial #: 140639400 - Asset ID: 13289138
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 78 pieces https://www.ebiotrack.com/inspection.php?iid=32717

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562682
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Jan 28, 11:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T14:00:00.000+0000
🚨 13.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 12:03 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-17T18:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 19x Labor Added Feb 17, 8:21 PM
19x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 20d 9h
🏁
Status: Closed by Ben Saur Feb 18, 7:26 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 23h 5m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 23, 10:21 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
🚨 114.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254649

Bottlenecks

Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562682
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 17, 1:00 PM
Created
Jan 28, 8:52 AM
Invoice #
SM-254649

Work Details (19)

Name Type Status Qty Amount Date
WL-03109494 Labor Open 1.25 $0.00 Feb 17, 8:21 PM
WL-03109495 Travel Open 70 $0.00 Feb 17, 8:21 PM
WL-03109496 Labor Open 0.75 $0.00 Feb 17, 8:21 PM
WL-03109497 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109498 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109499 Labor Open 0.75 $0.00 Feb 17, 8:21 PM
WL-03109500 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109501 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109502 Labor Open 0.75 $0.00 Feb 17, 8:21 PM
WL-03109503 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109504 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109505 Labor Open 0.75 $0.00 Feb 17, 8:21 PM
WL-03109506 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109507 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109508 Labor Open 0.75 $0.00 Feb 17, 8:21 PM
WL-03109509 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109510 Labor Open 0.25 $0.00 Feb 17, 8:21 PM
WL-03109511 Labor Open 1.75 $0.00 Feb 17, 8:21 PM
WL-03109512 Travel Open 70 $0.00 Feb 17, 8:21 PM

Details